Onboarding Associate

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $65k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Turvo Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚗 Transport

☁️ SaaS

Transport • SaaS

Turvo Inc. is a company that revolutionizes logistics by providing a cloud-based collaborative logistics platform. It offers an advanced transportation management system (TMS) that enhances visibility and collaboration among freight brokers, 3PLs, shippers, and carriers. Turvo's platform connects all supply chain stakeholders, integrating systems such as WMS, ERP, and load boards to deliver real-time shipment tracking and analytics. This comprehensive solution aims to streamline operations, maximize ROI, and increase overall efficiency and customer satisfaction across the logistics sector.

📋 Description

• Work with our new customers to onboard them onto the Turvo platform. • Effectively network within accounts from executives down to technical developers in order to achieve successful execution of customer's objectives. • Interface with internal Turvo teams to complete configuration and validation tasks as well as coordinate transition to production support team. • Ensure a comprehensive understanding across Turvo of typical business challenges faced by customers and common objectives to appropriately map Turvo’s features and associated business benefits to address their needs. • Identify risks to the customer achieving their stated business goals and work with internal teams to build a risk mitigation plan. • Deliver successful customers through the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition. • Provide support and troubleshooting to aid external customers and Turvo internal customers when issues arise and require resolution or guidance. • Measure project performance to identify areas for improvement

🎯 Requirements

• 2-5 years Customer Onboarding experience, and a proven track record of leading customer training, support, and customer success in complex environments • Experience working in logistics and supply chain industry; specifically with a broker is a plus. • Experience working within the project management life-cycle and experience working with cross-functional/diverse teams. • Bachelor’s degree in business, supply chain management, or project management is preferred • Ability to understand customer requirements, identify upselling opportunities and cross-sell opportunities to deepen penetration of Turvo solution within customer environment • Excited about immersing yourself in a customer’s business and connecting the dots between one-off initiatives and a broader strategic vision • Eager to contribute beyond your role to strategic initiatives to improve the customer experience with Turvo • Fanatical about customer success and tenacious at driving long-term customer value • Passionate about technology, a natural, credible evangelist and experienced in translating that passion into business impact for customers • Previous experience in Business/Tech Consulting a plus • Familiarity with Salesforce, Jira, Zendesk • Willingness to travel on-site with customers, as needed

🏖️ Benefits

• Discretionary bonus