Field Technical Services Representative

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🦞 Maine – Remote

🦞 Maine – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

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Twin Rivers Paper Company

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

💊 Pharmaceuticals

💰 Private equity on 2013-06

B2B • Pharmaceuticals

Twin Rivers Paper Company is a century-old specialty paper manufacturer producing eco-friendly and sustainable specialty packaging, label, technical, and publishing papers for food service, industrial, pharmaceutical, and consumer markets. Their portfolio includes engineered label papers, coated and uncoated packaging papers with oil/grease resistance and FDA-compliant options (including PFAS-free barriers), freesheet and hybrid publishing papers, and technical grades for creping, high wet-strength and medical/industrial uses. The company emphasizes manufacturing flexibility, product innovation, converting performance, and sustainability across multiple mills and markets.

📋 Description

• Ensure customer satisfaction through building meaningful relationships with customers and mill personnel. • This position is the conduit between sales, manufacturing, and our customers. • Represent all of Twin Rivers' paper markets (publishing, label, packaging, and technical). • Collect, analyze, and define field problems as well as help drive the internal and external resolution. • Understand the paper making and finishing processes that enable effective description of issues to help solve customer concerns. • Participate in new product and improvement trials at the end users in an effort to provide meaningful and timely feedback to the mills. • Periodically visit warehouses and contracted converters to be sure they are representing Twin Rivers and our products in a professional manner. • Generate reports to communicate and build a database of customer feedback and knowledge. • Provide technical support to the paper mills ensuring that all applicable quality standards are adhered to.

🎯 Requirements

• Bachelor’s Degree in a technical field or equivalent in experience. • 10+ years’ experience in paper manufacturing and/or converting with a strong understanding of paper making. • Ability to travel frequently (50% - 75%) to customers and mills. • Proficient computer skills in MS Office (Excel, Word, PowerPoint) plus analytical software (such as MiniTab, P1 Process Book, Proficy) • Ability to learn Manufacturing Execution Software (such as ELIXIR/OptiVision) • Self-starter with good organizational and planning skills. • Good written presentation skills with the ability to communicate effectively throughout the Twin Rivers organization, customers, and suppliers. • Must possess strong attention to detail and have good problem-solving abilities.

🏖️ Benefits

• None specified