Healthcare Production Support Lead

🔥 3 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏳ Contract/Temporary

🟠 Senior

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TWO95 International, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

☁️ SaaS

🔒 Cybersecurity

🤖 Artificial Intelligence

SaaS • Cybersecurity • Artificial Intelligence

TWO95 International, Inc. is a global leader in providing comprehensive IT solutions, specializing in generative AI, digital transformation, edge computing, and cybersecurity. With over 15 years of industry expertise, the company delivers tailored, flexible solutions to meet the unique needs of its clients across the globe. TWO95 International operates with a team of highly skilled analysts, architects, and software engineers who are dedicated to innovation and excellence. Headquartered in the US with offices in India, the company offers managed services that seamlessly integrate and support digital transformation efforts 24/7, acting as an extension of clients' IT teams. They also have a proven track record of supporting Fortune 500 companies, enhancing their operational efficiency and security posture through cutting-edge technology solutions. Their services include managed services, enterprise digital transformation, cybersecurity, and compliance with global best practices.

📋 Description

• Monitoring and hands-on coding most of the day to ensure the issues are working well. • Oversee production stability, high‑priority workflows, and time‑sensitive operations, including early‑morning through evening processing and SLA‑critical activities • Partner closely with business groups, compliance, and customer‑facing teams to understand needs, lead conversations, and drive issue resolution and system improvements • Provide guidance to offshore production support teams responsible for clinical, PHM, and MCO application ecosystems

🎯 Requirements

• 7+ years experience must be able to be both technical and functional – monitoring, and also debugging code. • 60% Production Support/Monitoring • 40% Development in .Net and SSIS as needed • Hands-on experience with SSIS, .NET, C# for modification to code as needed • Production Support for incident resolution • Understand technicalities of batch interfaces • Excellent communication – to report up to leadership in a proper format • 7+ years working with healthcare technology platforms • Understand SOPs, create SOPS (Standard Operating Procedures) • Work with the appropriate team to make sure these issues get resolved • Experience with data integrations, ETL pipelines, and real‑time system interactions • Strong SQL capabilities, solid analytical thinking, and the ability to collaborate with engineering teams to diagnose and resolve technical problems • Proven experience guiding onshore/offshore staff, communicating effectively with business stakeholders, and working within structured SDLC and Agile environments • Available any time from 7am to 10pm during the time that jobs are running