Systems Administrator

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🔥 2 hours ago

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Logo of UMass Global Career Bootcamps

UMass Global Career Bootcamps

11 - 50 employees

Advance your career in Software Engineering or Cyber Security with online bootcamps from UMass Global, a leader in higher education.

📋 Description

• Provide support for applications, services and servers at the University of Massachusetts Global. • Responsible for the setup, installation, configuration, upgrading, and evaluation phases of providing applications, services, and servers for customer use. • Provide technical, instructional, and administrative support to the UMass Global constituencies related to applications, services, and servers. • Manage application and server backups across the enterprise and cloud (AWS and Azure). • Diagnose, replace, upgrade, and repair applications, services, and servers for Windows and Linux. • Install new, upgrade existing, and troubleshoot application, service, or server related issues. • Use and maintain tools such as Azure Update Manager to manage operating system patching and enterprise services. • Write and maintain PowerShell scripts for reporting and system automation. • Handle technical inventories, shipping logistics, and equipment organization. • Perform work in accordance with systems diagrams. • Create and maintain training documentation for team members supporting applications and services. • Continuously assess all documented processes for improvements. • Provide high quality support to university customers. • Work with teams and team members to provide our customers an excellent experience. • Perform other duties as assigned.

🎯 Requirements

• 3+ years of application, server maintenance experience, supporting service desk staff using enterprise tools. • Desired: Bachelor’s Degree in Computer Science, CIS, MIS, or Business Administration and/or relevant experience. • Technical Certifications. • Prior experience providing support in an academic environment. • Experience and knowledge in Cloud hosting instance management and creation (AWS and Azure). • Experience and knowledge of PowerShell and the ability to write scripts for automation or reporting purposes. • Experience and knowledge of Linux and using a Linux Shell (RHEL, Bash). • Experience and advanced knowledge understanding of server virtualization technologies. • Experience and knowledge of Cluster/Highly Available environments. • Experience and advanced knowledge of Windows Server and Desktop Operating Systems. • Experience and knowledge in the Microsoft 365 and Azure environments. • Experience and knowledge of industry trends and best practices, including knowledge in using Microsoft technologies. • Experience and advanced knowledge of fundamental operations, problem diagnosis and correction of relevant computer software, hardware, cloud systems, and other equipment. • Thorough knowledge and understanding of, including proven experience, in using applications, servers, and services. • Ability to create and understand schematic diagrams, and system diagrams. • Knowledge and experience of customer service practices. • Strong oral and written communication skills. • Proven ability to exercise independent thinking and judgment to carry out duties in a timely manner, even when faced with interruptions, distractions, and fluctuating workload. • Strong commitment to customer service and teamwork.

🏖️ Benefits

• Medical, dental, and vision coverage with spending account options. • Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. • Life, disability, accident, legal, identity protection, and student debt support. • 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution! • Tuition discounts for employees and family and Tuition Exchange program with other universities. • Counseling services, Free Calm Health subscription and year-round wellness programs.

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