Customer Success Manager – Legal

🕒 March 13

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UniCourt

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

SaaS • Legal Technology • Artificial Intelligence

UniCourt is a company that provides comprehensive litigation data and analytics solutions for law firms and insurance companies. Their platform offers docket research, litigation strategies, docketing automation, experience management, and master data management. UniCourt's AI-powered Docket Extraction and Enrichment Platform (DEEP) allows users to access a vast library of over 1 billion dockets and documents, while the DART application delivers analytics for better litigation decisions. The company facilitates integration of its data into data warehouses, business intelligence systems, and existing legal applications. UniCourt aims to enhance decision-making through real-time access to structured litigation data across numerous courts.

📋 Description

• Own the post-sale client relationship for a portfolio of enterprise accounts, including Am Law 200 firms and Fortune 500 legal departments. • Lead client onboarding and implementation, ensuring smooth technical integration of UniCourt's API platform into client workflows. • Develop and execute success plans tailored to each client's goals, use cases, and organizational structure. • Drive product adoption by educating clients on platform capabilities, new features, and best practices for leveraging legal data and analytics. • Monitor account health through usage data, regular check-ins, and QBRs, proactively identifying and addressing risks to retention. • Own the renewal process and partner with sales to identify and advance expansion and upsell opportunities within existing accounts. • Serve as the voice of the customer internally — channeling client feedback to product, engineering, and leadership to inform roadmap priorities. • Collaborate cross-functionally with sales, marketing, and product teams to ensure a seamless client experience from prospect to long-term partner. • Build trusted advisor relationships with key stakeholders including knowledge management, innovation, IT, and business intelligence leaders within client organizations. • Stay current on legal tech trends, competitive landscape, and industry developments to bring informed perspectives to client conversations. • Represent UniCourt at legal industry conferences, user groups, and client events.

🎯 Requirements

• Bachelor's degree required; JD, MBA, or advanced degree preferred. • 3+ years of customer success, account management, or client-facing experience, with a meaningful portion spent in legal tech, legal services, or selling/supporting solutions for law firms and legal departments. • Strong understanding of the legal industry — including how large law firms and corporate legal departments operate, buy technology, and manage data. • Experience managing enterprise client relationships with complex stakeholder environments. • Familiarity with API-based products, data platforms, or SaaS solutions; prior experience with legal data, analytics, eDiscovery, or practice management tools is a strong plus. • Proven ability to drive product adoption, manage renewals, and identify growth opportunities within existing accounts. • Comfortable engaging with technical and non-technical stakeholders, from integration teams to C-Suite executives. • Excellent communication, presentation, and interpersonal skills with a consultative, relationship-first approach. • Highly organized and self-directed, with the ability to manage a portfolio of accounts independently in a remote environment. • Willingness to travel periodically for client engagements and quarterly to corporate HQ.

🏖️ Benefits

• Competitive compensation and benefits package including paid time off • Medical, dental, and vision coverage • Equity participation • Long-term growth opportunities within a fast-scaling legal technology company