unitQ
51 - 200 employees
☁️ SaaS
🤖 Artificial Intelligence
🏢 Enterprise
💰 $30M Series B on 2021-09
SaaS • Artificial Intelligence • Enterprise
unitQ is a cutting-edge company that provides a platform for collecting and analyzing user feedback in real-time. It empowers product, engineering, and customer experience teams to gain critical insights from user feedback, enabling them to identify and resolve quality issues, detect high-impact bugs, and make data-driven decisions. Utilizing AI, unitQ groups feedback into granular categories and provides alerts for user friction, helping reduce churn and enhance user retention. Trusted by industry leaders, unitQ transforms user feedback into actionable insights to drive growth and user satisfaction, while ensuring enterprise-level security standards are met.
Customer Engagement Manager
Job not on LinkedIn
🕒 June 19, 2025
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unitQ
51 - 200 employees
☁️ SaaS
🤖 Artificial Intelligence
🏢 Enterprise
💰 $30M Series B on 2021-09
SaaS • Artificial Intelligence • Enterprise
unitQ is a cutting-edge company that provides a platform for collecting and analyzing user feedback in real-time. It empowers product, engineering, and customer experience teams to gain critical insights from user feedback, enabling them to identify and resolve quality issues, detect high-impact bugs, and make data-driven decisions. Utilizing AI, unitQ groups feedback into granular categories and provides alerts for user friction, helping reduce churn and enhance user retention. Trusted by industry leaders, unitQ transforms user feedback into actionable insights to drive growth and user satisfaction, while ensuring enterprise-level security standards are met.
📋 Description
• About unitQ • unitQ is a game-changing AI SaaS platform that empowers companies to build the world’s best products by leveraging real-time customer feedback to improve product quality and drive growth. • unitQ’s leading AI technology aggregates customer feedback - in every language translated from public and private channels like surveys, reviews, support calls, product usage data, and more - to tell companies precisely what user friction, if fixed, will have the greatest impact. • AI insights from unitQ drive higher conversion rates, better customer satisfaction, and more efficient use of engineering resources. • Our co-founders Christian Wiklund and Niklas Lindstrom have worked together for over a decade and successfully exited SKOUT, one of the first social networking dating apps with over 50 million installations globally. • unitQ serves category-leading companies like Spotify, Bumble, Zendesk, PayPal, Uber, and more and is backed by leading investors including Accel, Gradient Ventures, and Zendesk Ventures. • We are a group of smart, passionate leaders shaping the future of AI and are building a high-performing team. • About the Opportunity • As an Engagement Manager, you'll be the main point of contact for our rapidly growing customer base, ensuring customers are delighted with the entire unitQ experience. • We are 100% focused on our customers and aim to create raving fans of unitQ. • We're looking for people with a high degree of customer empathy who can lead strategic customer conversations and drive processes for our onboarding and training programs. • We're still a young team, so each member plays an integral role in building the foundation of our future customer success and support organization.
🎯 Requirements
• At least three years in a customer-facing role • High-energy and passionate about making customers successful and helping them exceed their business goals • Program or project management experience ideally focused on onboarding or customer processes • Clear written and verbal communication skills, along with the ability to craft compelling presentations for both technical and business audiences • Customer empathy to listen and understand the unique needs of customers • The utmost integrity in your customer interactions and collaboration with unitQ team members • Adaptability to try new ways of doing things with the ability to learn from failures and move on • Experience working for a high-growth stage startup • Will work in our SF office on Mondays, Tuesdays, Thursdays, Fridays unless at in-person customer meetings
🏖️ Benefits
• Stock Options • Flexible Vacation Policy • Medical coverage through BlueShield and Kaiser • Dental and Vision coverage through Beam • 401(k) Plan • Life Insurance • FSA and Dependent Care FSA Plans • $50/month internet/cell phone/equipment reimbursement • Generous leave policies • Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead! • Snacks and dog friendly office environment
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