Technical Desk Analyst

Job not on LinkedIn

🕒 May 5

🌵 Arizona, New Mexico, +1 more states – Remote

🌵 Arizona – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

💵 $14 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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UnityBPO

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

Healthcare Insurance • SaaS • Telecommunications

UnityBPO is a healthcare technology company dedicated to enhancing the clinical and patient experience through robust technological solutions. They provide multi-tier 24/7 technical support, electronic health record (EHR) and clinical services, telehealth support, and IT services to healthcare institutions, including hospitals, physician practices, and home health providers. UnityBPO focuses on optimizing healthcare operations with their UnityWithin™ platform, offering enterprise automation, performance analytics, and collaboration tools. The company also emphasizes patient and family engagement through remote monitoring, education, and telehealth services, aiming to reduce provider burnout and improve clinician retention.

📋 Description

• Provide first-level technical support for hardware and software problems (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.) • Support multiple clients • Identify and document customer issues clearly and accurately • Escalate unresolved tickets to appropriate internal teams as needed • Accurately assign ticket urgency and impact following ITIL best practices • Assist clinicians—including doctors, nurses, and therapists—with EHR usability • Deliver outstanding customer service through clear communication, patience, and empathy • Provide offline assistance • Performs other duties as assigned to support team and business objectives

🎯 Requirements

• High School diploma or GED (or equivalent experience) • Must have hard wired connection to router. • Reliable high-speed internet connection required; satellite internet is not supported due to latency and stability limitations • Previous experience in a customer service or technical support role • Basic knowledge of PC operations and desktop applications • Strong verbal and written communication skills • Ability to multitask and problem-solve in a fast-paced environment • Openness to feedback and eagerness to learn • Adaptability and self-motivation in a remote work setting • Preferred but not required: CompTIA A+ certification • Experience working in Electronic Health Record (EHR) systems • Familiarity with medical terminology

🏖️ Benefits

• Health insurance • Career Growth: We invest in your development and pay for technical certifications • Remote Flexibility: Work from the comfort of your home in NM, TX, AZ, or CO • Inclusive Culture: We welcome applicants of all ages and backgrounds, including stay-at-home parents and retirees • Supportive Environment: Be part of a team that values transparency, communication, and collaboration