Account Manager, Flex Pay

Job not on LinkedIn

🔥 5 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Upgrade, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

📋 Compliance

☁️ SaaS

Compliance • SaaS

Upgrade, Inc. is a company that focuses on providing personalized experiences on its website and mobile application through the use of cookies and other tracking technologies. The company emphasizes user privacy and allows users, particularly those in California, to opt out of the sharing of personal information for cross-context behavioral advertising. Upgrade, Inc. collects information such as user preferences or device details to enhance site functionality and deliver tailored product and service information. It prioritizes the functionality of its site through essential cookies while offering options for users to manage their privacy settings and consent preferences.

📋 Description

• Manage day-to-day relationships with strategic retail and e-commerce merchant partners • Support merchant onboarding, implementation, and ongoing account growth initiatives • Partner cross-functionally with Integrations, Product, Operations, and Marketing teams to improve merchant performance and support problem resolution • Monitor account health, conduct performance reviews and QBRs, and identify opportunities to drive merchant expansion and engagement • Coordinate promotional campaigns, launches, and operational updates with partners • Learn the Flex Pay product suite quickly and become comfortable explaining technical concepts to non-technical stakeholders • Track account activity and maintain organized reporting within CRM • Bring a collaborative, proactive, and positive approach to supporting both merchants and internal teams

🎯 Requirements

• 8-10 years of experience in account management, partnerships, customer success, client solutions, or an adjacent role • Experience managing relationships with C-Suite stakeholders within mid-market or enterprise-level accounts • Experience working with e-commerce platforms and digital retail ecosystems of various sizes and complexity • Strong communication and relationship-building skills • Experience using AI tools in day-to-day work to improve productivity and communication • Comfortable working cross-functionally with both business and technical teams • Tech savvy with the ability to collaborate effectively with implementation teams • Fast learner who can adapt quickly in a high-growth environment • Organized, proactive, and solutions-oriented • Positive attitude and strong team-player mentality

🏖️ Benefits

• Competitive salary and stock option plan • 100% paid coverage of medical, dental and vision insurance • Flexible PTO • Opportunities for professional growth and development • Paid parental leave • Health & wellness initiatives