Junior Product Manager, Daily Finances

🕒 April 23

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Uphold Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

₿ Crypto

💳 Fintech

🛍️ eCommerce

Crypto • Fintech • eCommerce

Uphold is a platform designed for trading and earning cryptocurrency. It enables users to buy and sell a wide range of cryptoassets easily, providing features like staking with high returns and seamless trading experiences. Uphold is known for its commitment to transparency, protecting customer assets, and ensuring rigorous security standards. With a focus on offering a unique experience in the crypto market, Uphold is a trusted choice for individuals and institutions looking to engage with digital assets.

📋 Description

• Own and evolve the product roadmap from core bank-like features: new types of accounts, credit and debit cards, and account management • Deeply understand customer pain points through data, support tickets, user interviews, and direct feedback and translate those insights into product decisions • Partner with design, engineering, compliance, and customer success to ship features that meaningfully improve the customer experience • Use AI tools extensively to accelerate research, prioritization, documentation, and analysis fluency in AI-assisted workflows is expected • Utilize LLMs to generate prototype applications and experiences in order to accurately communicate your vision • Write clear, concise product requirements and user stories that keep the customer at the center • Monitor product performance metrics and synthesize findings into actionable next steps • Stay close to the competitive neo banking landscape and bring fresh thinking to the team

🎯 Requirements

• 1–3 years of experience in product management, customer success, operations, customer service, or a related role • A genuine obsession with customer experience — you think in journeys, not system flows • The ability to tell a good story. In the resume you submit, add a section that describes a poor customer experience you have had and what could’ve changed it • Exposure to fintech, banking, or payments either professionally or as a highly engaged user • Experience working cross-functionally in a fast-paced environment • Comfort with ambiguity and a strong bias toward action • Exceptional written and verbal communication skills in English • Familiarity with product tools such as Jira, Notion, and Figma

🏖️ Benefits

• Annual bonus program based on individual, team, and company performance • Generous PTO, healthcare, and employee assistance programs • Engaging events and celebrations • Well-stocked office kitchen with a foodie culture