Valeris
1001 - 5000 employees
💊 Pharmaceuticals
🏥 Healthcare
🤝 B2B
Pharmaceuticals • Healthcare • B2B
Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.
Patient Support Nurse – Part-Time
🕒 6 days ago
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Valeris
1001 - 5000 employees
💊 Pharmaceuticals
🏥 Healthcare
🤝 B2B
Pharmaceuticals • Healthcare • B2B
Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.
📋 Description
• Provide education and support to patients, caregivers and health care providers regarding assigned therapeutic areas and maintain accurate record of activity per program setup • Establish relationships, develop trust, and maintain rapport with patients, caregivers, and healthcare providers in a 100% telephonic setting • Counsel and educate new/existing patients on the use of products, dosing and administration, use of devices, drug insurance coverage/reimbursement challenges in a telephonic, or virtual setting • Evaluate and contribute to development of program resources • Coordinate and utilize resources to share and secure financial options for those with financial need. • Follow program guidelines and escalate complex cases according to program policy and procedures. • Receive and make calls to patients and/or caregivers regarding assigned disease states, products, and patient needs to include discussions regarding insurance coverage and available financial support options for the particular therapy • Accurately maintain, constantly update, and successfully navigate patient account records in a digital CRM (Customer Relationship Management System) • Support health care provider offices regarding questions, concerns, or challenges with prescription • Report and document adverse events and product/safety complaints as per program SOPs • Participate in program specific customer meetings and training sessions • Participate in program specific orientation meetings and demonstrate clinical and program competency on written, evaluated tests • Serve as an advocate to patients and health care providers regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals. • Participate in a shared on-call, after hours nurse service that spans multiple programs • Utilize Valeris’ values as the driving force behind the team’s success • On time adherence to training deadlines for all corporate policies and procedures • Ensure all SOPs are followed with consistency • Perform additional tasks or projects as assigned
🎯 Requirements
• AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states • Four or more years of nursing experience; prior telephonic experience a plus • Two or more years of nephrology experience preferred • Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus • Ability to communicate clearly and effectively orally and in writing-may be asked to submit a written test sample • Proficient with Microsoft products • Experience and comfort with a digital CRM required • Attention to detail and committed to following through in communication with patients and providers • Empathetic listening skills in order to interact effectively with patients and providers • Willingness to work in a fast-paced environment and have the ability to multi-task and pivot with ease • Strong customer service experience and skills • Must be eligible to obtain licensure in all 50 states!!
🏖️ Benefits
• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact
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