Specialty Pharmacy Liaison

🕒 July 1

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Builds trusted relationships with specialty pharmacies, patients, prescribers, client stakeholders through proactive communication, timely and accurate execution of deliverables and demonstrated relentless passion for helping patients • Manages all relationships in a manner that adheres to healthcare laws and regulations • Performs post Benefits Investigation calls to payors, patients or physicians verifying or explaining coverage options • Manages all client inquiries unable to be determined by client through reporting • Manages HCP inquiries, as applicable, pursuant to business rules • Manages direct inbound calls from specialty pharmacy contacts • Triage patients to internal or external resources as appropriate • Leverages electronic tools to identify benefits and payer coverage; completes manual benefit investigation as needed • Identifies and communicates patient’s plan benefit coverage including the need for prior authorization, appeal, tier exception, and/or formulary exclusions • Uses electronic resources to obtain benefit coverage outcome and if needed, outbound call to payers and specialty pharmacies to follow up on proper submission and/or outcome • Coordinates nurse teach with field-based nurse educators, as applicable to program • Supports adherence services through coordination of nurse follow up, as applicable to program • Identifies peer support resources for patients • Tracks and follows up on shipment of product through patient assistance program and/or bridge program from the PharmaCord pharmacy • Proactively communicates needs for reverification of prior authorization or re-enrollment for patient assistance program • Reports adverse events, Product complaints, special situation reports and/or medical inquiries received in accordance with SOPs and the Business Rules • Documents all activities within the Lynk system in accordance with business requirements • Utilize Valeris’ values as the driving force behind the team’s success • On time adherence to training deadlines for all corporate policies and procedures • Ensure all SOPs are followed with consistency • Perform additional tasks or projects as assigned

🎯 Requirements

• Bachelor’s degree in arts and sciences, social work, public health administration or a related field strongly preferred; completion of a high school diploma or GED is required • 3 years’ customer service, payer benefits (reimbursement, prior authorization, etc.), healthcare industry experience is preferred • Ability to work any 8.5-hour shift between 8 am to 8 pm, Monday to Friday required - it is required in this position that the Account Liaison can work any shift as needed • Bi-lingual in English and Spanish or Chinese/Mandarin is a plus

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace