Senior Customer Success Manager

🕒 May 21

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Vantage

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

💸 Finance

SaaS • Enterprise • Finance

Vantage is a comprehensive cloud cost management platform designed to provide visibility, reporting, and optimization of cloud infrastructure costs. It features tools for cost allocation, budgeting, anomaly detection, and resource optimization across major cloud platforms such as AWS, Azure, Google Cloud, and more. The platform offers a variety of integration options with services like Kubernetes, Datadog, and MongoDB, providing insights into network flow costs, savings plans, and resource usage efficiency. Vantage is targeted towards engineering, finance, and operations teams, helping organizations understand and reduce their cloud expenses effectively.

📋 Description

• You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve • Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution • Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption • Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model

🎯 Requirements

• 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS • A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals • Previous experience with FinOps Cloud Cost Management solutions • You have a bias for action and believe in continuous development, ambiguity is in your comfort zone • Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts • Strong emotional intelligence and the ability to empathize with customers • A kind person • Monitoring and observability expertise • One or more of the following certifications: FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, FinOps Certified Engineer • One or more of the following certifications: AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), Google Cloud Digital Leader • Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.) • Relevant Data Visualization / financial product experience

🏖️ Benefits

• equity • 401(k) plan • medical, dental, and vision benefits • education stipends