Field Service Specialist

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Vantive

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10,000+ employees

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams globally. For 70 years, our team has driven meaningful innovations in kidney care. Today, Vantive’s people, solutions and services deliver over 1 million touchpoints each day to patients around the world. As we build on our legacy, we are focused on elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Our goal is to provide therapies that fit more easily into providers’ practices and patients’ lives. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

📋 Description

• Manage an assigned territory and travel to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices • Perform installation, calibration, preventive maintenance, and repairs on a wide range of electro-mechanical medical equipment • Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions • Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently • Maintain accurate documentation of service activities, maintenance records, and inventory transactions • Provide training and guidance to customer personnel on equipment operation and maintenance procedures • Communicate effectively with customers regarding service status, arrival times, and issue resolution • Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues • Mentor and support other service technicians; contribute to departmental meetings and training events

🎯 Requirements

• Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices • Demonstrated ability to work independently to effectively manage assigned territory • Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers • Excellent verbal and written communication skills required • Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint) • Able to work in healthcare environments while adhering to PPE protocols • Ability to travel 50-75%, including overnight stays • Valid driver’s license required • Demonstrates alignment with Vantive’s cultural values: Care, Own it, Trust, and Innovate • Associate’s degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field OR associate’s degree or higher in non-related field with 3+ years of electro-mechanical troubleshooting experience or Biomedical Engineering Technology (BMET) certification with 3+ years of experience or completion of a U.S. military electrical or electrical biomedical equipment technology program

🏖️ Benefits

• medical, dental and vision coverage that start on day one • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance • Aon Pooled Employer Plan (“Aon PEP”) • 401(k) retirement savings plan • Flexible Spending Accounts • educational assistance programs • paid holidays • paid time off ranging from 20 to 35 days based on length of service • family and medical leaves of absence • paid parental leave • commuting benefits • Employee Discount Program • Employee Assistance Program (EAP) • childcare benefits