CRM Manager, Commercial Services

🕒 August 22, 2025

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $100k - $200k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Veeva Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems is a cloud-computing company focused on the global life sciences industry. It provides software, data, and consulting services to streamline research and development, quality management, regulatory operations, and commercial processes. Veeva's solutions encompass clinical trials, regulatory submissions, drug safety management, and commercial execution to support life sciences enterprises in their mission to improve and extend life.

📋 Description

• Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. • At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. • As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. • Opportunity: We're seeking a CRM Leader and Manager for our North America Commercial Services team. This leadership role is responsible for driving the success of our Vault CRM projects across North America, optimizing our service delivery, and significantly contributing to the growth and evolution of our commercial services offerings within the life sciences sector. • The Role: Veeva is seeking a Practice Manager for our CRM team. This role is ideal for a proven leader and mentor with a passion for building successful teams and ensuring customer success. You will be instrumental in leading our CRM team, shaping our hiring strategy, and managing key operational processes.

🎯 Requirements

• Proven ability to successfully build and manage customer relationships, escalations, and consultant situations • Recognized mentor with excellent communication and interpersonal skills • Ability to source, assess, and attract candidates that fit within the Veeva culture • 10+ years of work experience with consistent advancement and demonstrated growth

🏖️ Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program