Global Customer Success Manager

Job not on LinkedIn

🔥 53 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $100k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Veralto

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🍽️ Food & Beverage

🏢 Enterprise

B2B • Food & Beverage • Enterprise

Veralto is a global company that describes itself as a leader in essential technology solutions with a purpose of "Safeguarding the World’s Most Vital Resources™. " According to its public materials, Veralto’s operating companies and brands focus on protecting access to clean water, ensuring safe food, and validating trusted essential goods. The organization emphasizes innovation, sustainability, integrity and compliance, and positions itself as a parent/holding company for industry-leading businesses that deliver technology-driven solutions to customers worldwide.

📋 Description

• Owning the global post-sale customer journey, from onboarding through adoption, expansion, and retention • Leading Quarterly and Executive Business Reviews (QBRs/EBRs) with executive stakeholders • Developing and executing outcome-based Customer Success Plans • Driving product adoption and aligning customer objectives to measurable business outcomes and KPIs • Monitoring customer health, identifying risks, and proactively developing mitigation plans • Collaborating with Sales, Professional Services, Support, and Product teams to deliver an exceptional customer experience • Serving as the voice of the customer by providing feedback to influence product enhancements and roadmap discussions

🎯 Requirements

• 5–10 years of experience in Customer Success, Consulting, Strategic Account Management, or a similar customer-facing role within a B2B SaaS environment • Experience managing enterprise and global customer accounts • Proven success leading QBRs/EBRs and engaging with executive-level stakeholders • Experience using CRM and Customer Success platforms such as Salesforce and Gainsight • Experience working with customers in the printing, packaging, or label industry, with an understanding of print production and packaging workflows • Experience working with Esko software solutions is a strong plus.

🏖️ Benefits

• Health, dental, vision, and 401(k) with match starting Day 1! • Flexible working hours in a US Remote environment, empowering you to collaborate globally while managing your schedule with autonomy and balance • Comprehensive health benefits to support you and your family • A strategic, high-impact role where you partner with global enterprise customers and influence real business outcomes - not just manage accounts • Professional onboarding and continuous learning opportunities, • A highly collaborative, global team environment • Clear career growth and development pathways