Operations Supervisor

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Vervent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 Venture Round on 2016-01

As a fintech leader in the industry, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our partners with primary strategic services including Loan & Lease Servicing, Backup Servicing/Capital Markets Services, eVault Solutions, Managed Services, and Credit Card Servicing.

📋 Description

• Lead and motivate assigned direct reports to innovate and process improve assigned processes while maintaining high service level and timely responses of existing work by a motivated workforce. • Research and resolve escalated complaints associated with assigned processes. • Complete investigation of the issue and respond timely and thoroughly. • Serve as a subject matter expert for assigned processes. • Manage internal and external Audit reviews and findings. • Develop and maintain policies and procedures for assigned area of responsibility and drive compliance and accountability within the team. • Analyze and respond to trends in volume fluctuation, product mix, regulatory changes and client requirements. • Perform QA monitoring as a mechanism to identify risk and to ensure that procedures are followed and risk controls maintained. • Collaborate and be the voice of the customer with other departments to ensure that customer complaint feedback is broadly known and corrective steps are actioned for improved customer experience. • Provide back-up support for procedures processed. • Provide on-the-job or up-training as needed. • Ensure team strictly adheres to department standards for maintenance of customer accounts and consistently maintain current customer information on all accounts. • Benchmark team performance and maintain dashboard of team performance monthly. • Ensure that underperforming employees meet departmental expectations through the creation and implementation of written action plans. • Other duties as assigned #LI-VW1 , # LI-Remote

🎯 Requirements

• Bachelor’s in business management, or related field is preferred. • High School diploma required. • 3-5 years of experience in credit card and/or banking, least 3 years in a supervisory capacity preferred with demonstrated ability to drive accountability and promote team morale. • Ability to balance multiple deadlines and projects, while providing support and development to direct reports. • Ability to communicate effectively with various audiences including customers, team members, and internal and external auditors, through written and verbal means. • Solid organizational skills, ability to work across teams, ability to focus on broader goals and customer level details simultaneously, and ability to multi-task effectively. • Strong working knowledge of computer software including Microsoft Office and Loan Servicing Software required.

🏖️ Benefits

• Medical, FSA & HSA, Dental, Vision + More! • 401k - 100% vested once you start contributing. Generous company match! • Regular employee health, wellness & engagement activities! • Pet Insurance, because fur babies are important to us too!