Director, Professional Services

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Veryon

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1973

🚀 Aerospace

☁️ SaaS

🤝 B2B

Aerospace • SaaS • B2B

Veryon is a provider of intelligent aviation management software that helps aircraft owners, operators, MROs and OEMs increase aircraft uptime. Its cloud-based SaaS platform offers maintenance tracking, inventory and work order management, flight operations, technical publications distribution, defect analysis, reliability management and guided troubleshooting. Veryon integrates via REST APIs, leverages AI/ML for analytics and diagnostics, and emphasizes security and compliance (ISO 27001/9001) for business, commercial and helicopter aviation customers worldwide.

📋 Description

• Lead, coach, and grow a Professional Services team distributed across multiple regions • Own delivery end-to-end — implementation, onboarding, and the handoffs on either side of it • Serve as the connective tissue across a geographically distributed Customer Experience organization — making sure every region has the same visibility, context, and support • Build the methodology this team runs on: playbooks, tools, and processes that work consistently regardless of where the work is happening • Actively identify where AI can accelerate delivery — implementation planning, data migration, documentation, QA, customer communication — and drive adoption of those tools and workflows across the team • Partner with Sales and Customer Success on deal scoping, expansion conversations, and lifecycle handoffs that don't drop customers on the floor • Feed real implementation insight back to Product and Engineering — you'll know faster than almost anyone where the product friction actually lives • Own the numbers: delivery timelines, utilization, customer satisfaction, project health — and know what to do when they slip • Be the executive escalation point when an implementation gets hard, and be someone customers trust in that moment • Plan resourcing and capacity across regions ahead of the business, not in reaction to it

🎯 Requirements

• 8+ years in professional services, implementation, or delivery leadership at a SaaS or technology company • 5+ years leading and developing a services team, including direct experience managing distributed or offshore teams • A track record spanning both complex, enterprise-scale implementations with real regulatory or operational stakes, and fast-turnaround, high-velocity engagements • Fluency in SaaS delivery models and project methodologies, but the judgment to know when to deviate from the playbook • Genuine curiosity about AI as a delivery lever — you've either already used AI tools to speed up implementation work, or you're the kind of leader who goes looking for that instead of waiting to be told • Comfort operating across time zones and cultures, with the flexibility to build real working relationships with teams around the world, not just manage them from a distance • The stakeholder range to work a room with an engineer in it one hour and a C-level customer the next

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development