Strategic Account Manager

🕒 March 3

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VETRO, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

📡 Telecommunications

🛍️ eCommerce

Telecommunications • eCommerce • Software

VETRO, Inc. is a company that specializes in fiber network management solutions. Their flagship product, FiberMap, is a cloud-native platform designed for planning, designing, building, and operating fiber networks. VETRO's services streamline GIS planning and provide real-time data management for customers such as electric cooperatives, engineering firms, ISPs, and various public sector organizations, enhancing efficiency throughout the fiber network lifecycle.

📋 Description

• Reporting to the Director of Account Management, the Strategic Account Manager will be responsible for the retention and expansion of key accounts. • Build strong, long-lasting relationships with our clients, ensuring their satisfaction and identifying opportunities for growth. • Drive and lead the renewals process in collaboration with the Account team to preserve and improve customer contracts and relationships. • Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments. • Negotiate and execute renewal contracts that align to customer goals. • Prepare and present regular reports on account status, renewal forecasts, and expansion opportunities. • Monitor account performance and analyze key metrics to identify trends and areas for improvement. • Work closely with internal teams, including sales, marketing, product, and customer success, to ensure a seamless client experience.

🎯 Requirements

• 10+ years of experience in account management, sales, or customer success in the SaaS industry. • Bachelor’s degree in Business, Marketing, or a related field. • Proven experience in selling SaaS solutions, with a strong ability to engage prospects and drive subscription-based sales. • Ability to develop a strong understanding of VETRO’s business model and industry trends. • Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships. • Strategic thinker with the ability to develop and execute account plans. • Analytical mindset with the ability to interpret data and use it to inform strategies. • Self-motivated and results-oriented, with a proven ability to meet and exceed targets. • Proficient in CRM software and other account management tools.

🏖️ Benefits

• Competitive salary commensurate with experience. • Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO. • Professional development opportunities and career growth within an innovative and rapidly growing company. • Flexible work arrangements with a remote-first approach.