Patient Care Coordinator

Job not on LinkedIn

🕒 June 11

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Village Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

⚕️ Healthcare Insurance

Healthcare Insurance

Village Medical is revolutionizing primary healthcare by focusing on making care more accessible and personalized, especially for adults over 65. With services that include in-clinic, in-home, and virtual visits, Village Medical ensures comprehensive and coordinated care through a team approach. They prioritize wellness by offering personalized care plans and welcome most insurance, including Medicare Advantage plans. Their widespread presence in over 680 locations, many within Walgreens, enables them to be easily accessible to their patients. Village Medical's commitment to their patients is reinforced by the ability to manage appointments and prescriptions through their free app, enhancing convenience and connectivity in healthcare management.

📋 Description

• Handle a high volume of inbound and outbound phone calls • Review lab results and communicate recommendations provided by Aftercare clinicians • Respond to patient clinical inquiries in accordance with established workflows and SOPs • Obtain and upload patient clinical documents into the medical record • Report applicable cases to the Department of Health (DOH) • Ensure all patient interactions are accurately documented and strive for one-call resolution • Respond promptly to tasks assigned through CRM (Salesforce) and EMR (Athena) systems • Effectively multitask across multiple systems to provide timely patient support and follow-up after clinical visits • Adhere to all HIPAA guidelines and organizational policies • Meet departmental goals and key performance indicators (KPIs)

🎯 Requirements

• High school diploma or GED required • Strong passion for customer service and patient satisfaction • Ability to manage a high volume of calls and casework daily • Demonstrates a courteous, empathetic, and professional demeanor • Excellent communication, interpersonal, and organizational skills • Receptive to feedback, with a willingness to learn and embrace continuous improvement • Flexible to work a full or part time schedule, including weekends, rotating shifts, and holidays • Prior call center or clinical laboratory experience preferred • Bilingual or multilingual skills are a plus

🏖️ Benefits

• Medical, Dental, Life, Disability, Vision, FSA coverages • 401k savings plan