Call Center Representative

🔥 0 minutes ago

🏛️ District of Columbia, Florida, +3 more states – Remote

🏛️ District of Columbia – Remote 🐊 Florida – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Vision Innovation Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2022-01

Healthcare Insurance • Healthcare • Pharmaceuticals

Vision Innovation Partners is a company specializing in the management and support of ophthalmology practices and surgery centers in the mid-Atlantic region. They provide expert leadership and back-end operations, allowing medical professionals to focus on patient care. By leveraging the synergy of best practices and a robust infrastructure, Vision Innovation Partners enhances the performance and services of eye care providers, promoting better outcomes for both practice owners and patients.

📋 Description

• Respond to incoming calls efficiently and effectively with the highest level of quality service • Handle inbound calls with the goal of increasing business through customer satisfaction and retention • Answer general questions from patients with courtesy and patience • Confirm, schedule, and reschedule appointments, as necessary • Follow up with patients on scheduled appointments • Update patient demographics • Collect and verify insurance information • Make outbound calls to patients and clinics • Handle online appointment requests • Handle email inquiries • Task messages to clinics

🎯 Requirements

• Excellent customer service and communication skills • Knowledgeable in Microsoft Word, Outlook, and Excel • Accuracy in data entry/typing & computerized scheduling systems (EMR/EHR) • Bi-lingual (English/Spanish) preferred (but not necessary) • Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations • Ability to handle multiple inbound calls in a fast-paced, challenging environment • Ability to multitask and navigate several systems at the same time • Positive cheerful attitude • Demonstration of critical thinking skills • Excellent time management skills • Ability to prioritize tasks • Work collaboratively & courteously with all other departments

🏖️ Benefits

• Competitive compensation package • Excellent comprehensive benefits • 401(K) • Significant eye care discounts • Continuing education allowances • Career growth and development • PTO and holidays off