Customer Success Manager

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $80k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Volumental

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $13M Venture Round on 2021-12

Imagine a world where every foot can effortlessly find its perfect-fitting shoe, from anywhere at any time. That’s what we do at Volumental. We dream big and then merge industry-leading computer vision hardware with artificial intelligence software solutions that make those dreams come true for our retail partners and their customers.

📋 Description

• Own onboarding for new in-store scanner accounts. Getting stores live, staff trained, and scanning quickly. • Monitor scanner usage and account health data, identifying underperformance early and intervening before accounts disengage. • Visit stores in person to deepen relationships, support staff, and gather first-hand intelligence on how the product is being used. • Collect structured customer feedback and route it to the product team in a format they can act on. • Track account health and onboarding milestones in HubSpot and share timely updates with the Sales Manager and CCO. • Collaborate with two CSMs in Stockholm to share playbooks and ensure seamless coverage across time zones. • Attend key US trade shows including RIA Summit and The Running Event.

🎯 Requirements

• Has 2–5 years in a Customer Success, Account Management, or field training role post-sale, customer-facing, B2B. • Has demonstrated experience managing a high volume of accounts simultaneously and building repeatable systems to do it well. • Is comfortable working remotely and independently while staying well-connected to a distributed international team. • Is willing and able to travel regularly to retail stores across their region. • Must be based and eligible to work in the US. • Bonus: not required, but nice to have: Experience with physical hardware or technology products in a retail or B2B context. • Experience collecting and synthesising customer feedback into structured product input. • Spanish fluency.

🏖️ Benefits

• Comprehensive health, dental, and vision coverage • Direct collaboration with the CCO and the North America commercial team • Regular visits to our Stockholm HQ to connect with product and CS teams • Genuine ownership of a function, you will shape how CS works in the US market • A product with strong proof points and a growing enterprise customer base • An AI-forward team that gives you the tools to work smarter • Clear growth path as the team and portfolio scale