Customer Success Manager, Mid-Market

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Voxel

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏢 Enterprise

🔐 Security

Enterprise • Security • Logistics

Voxel is a company that provides a site intelligence platform aimed at enhancing safety and operational efficiency for industries such as food and beverage, grocery and retail, logistics and supply chain, manufacturing, and ports and customs. By offering insights and actionable intelligence, Voxel empowers safety and operations leaders to make strategic decisions. The platform focuses on protecting the workforce and accelerating operational performance, emphasizing security and strategic visibility.

📋 Description

• Own end-to-end customer relationships across a portfolio of mid-market accounts, serving as the primary point of contact post-sale. • Drive successful onboarding and time-to-value for new customers, coordinating closely with Solutions Engineering and CS Associates. • Develop and execute account plans that drive platform adoption, engagement, and measurable safety and operational outcomes. • Lead regular business reviews with customer stakeholders, communicating ROI and aligning on goals and roadmap. • Proactively monitor account health and intervene early on churn risk, escalating to internal teams as needed. • Identify and qualify expansion opportunities within your portfolio, partnering with Sales to drive upsell and cross-sell motions. • Serve as the voice of the customer internally, sharing feedback with Product, Engineering, and Support to improve the platform experience. • Partner with and provide direction to Customer Success Associates supporting your accounts.

🎯 Requirements

• 3-6 years of experience in customer success, account management, or a related client-facing role, ideally in B2B SaaS. • Demonstrated track record of owning renewals, driving retention, and identifying expansion opportunities. • Strong relationship-building skills with the ability to engage stakeholders across operational and management levels. • Data-driven approach to account management, comfortable using health metrics, usage data, and business outcomes to guide decisions. • Highly organized, self-directed, and able to manage a high-volume book of business effectively. • Nice to Have • Experience in a high-growth or early-stage SaaS environment. • Familiarity with customer success platforms (Gainsight, ChurnZero, Salesforce, etc.). • Background in or exposure to warehouse, logistics, manufacturing, or industrial environments. • Experience managing or mentoring junior CS team members.

🏖️ Benefits

• Extensive / generous health, dental, and vision insurance • Highly competitive paid parental leave and support system • Ownership in the business through an Equity Incentive Plan • Generous paid time off and / or flexible work arrangements • Daily meals in-office, vibrant company events, team-building • 401K retirement plan, HSA options, pre-tax commuter benefits