Senior Analyst, Partner Relations

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🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $65k - $66k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

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Webster Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1935

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Webster Bank is a financial services company that offers a wide range of banking solutions for individuals, small business owners, and commercial entities. It provides personal and business checking and savings accounts, loans, mortgages, and investment services, as well as wealth management and retirement planning. Webster Bank emphasizes digital convenience through mobile and online banking platforms while also providing personalized assistance from dedicated relationship managers. The bank is committed to serving diverse industries and communities, with specialized offerings in areas like healthcare, manufacturing, and government banking. Webster Bank is dedicated to helping clients achieve their financial goals through tailored solutions and expert guidance, ensuring security and trust are maintained at all times.

📋 Description

• Serve as a subject matter expert on consumer-directed healthcare products (e.g., HSA, HRA, FSA), providing guidance to internal teams and external partners. • Act as a primary point of contact for Partner Relations, supporting complex servicing inquiries, escalations, and relationship needs. • Maintain deep expertise across core servicing systems and platforms (e.g., WEX, Apex, Bend, Spark, Salesforce, DocuSign) to efficiently navigate, research, and resolve issues. • Function as a liaison between internal teams and external partners, ensuring alignment with policies, processes, and service expectations in both standard and escalated scenarios. • Provide operational leadership and day-to-day support, guiding team members through complex issues and removing barriers to service delivery.

🎯 Requirements

• H.S. Diploma or General Education Degree (GED) required • Minimum of 4+ years of customer service experience within a related industry and product suite • Minimum of 4+ years supporting Partners and/or Employers in a service-driven environment; experience with HSA or notional products strongly preferred.

🏖️ Benefits

• Competitive salary • Incentive compensation • Remote work options