Customer Success Manager

🔥 0 minutes ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $90k - $150k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Weflow | getweflow.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Weflow is a Revenue AI platform that automates Salesforce data capture, conversation intelligence, pipeline inspection, and forecasting to improve sales productivity, pipeline visibility, and forecast accuracy. It uses AI agents to transcribe and summarize meetings, auto-update CRM fields (e. g. , MEDDIC), surface deal risks and insights, and generate forecasts and coaching feedback for revenue teams. Weflow is offered as a SaaS product for revenue operations, sales, customer success, and executive teams at high-growth and enterprise companies.

📋 Description

• Own a portfolio of our most important accounts, driving adoption, retention, and expansion • Work closely with late-stage prospects and existing customers, helping them create fast and impactful value with Weflow • Own retention and expansion across your book, turning strong onboarding and deep adoption into renewals and growth • Ensure seamless onboarding, adoption, retention, and revenue expansion • Build our Customer Success function from scratch and develop a strong network across the RevOps and Sales community globally

🎯 Requirements

• 2-5+ years in Revenue Operations, Salesforce Administration, Customer Success or Solutions Engineering • Strong technical acumen with experience in CRM systems (Salesforce), data integrations, and working with RevOps teams • Experience in Revenue Operations and/or as a Salesforce admin is a plus • Experience leading implementation teams for highly complex products is a plus • Experience or deep knowledge of Salesforce data capture, pipeline management, and forecasting is a plus • Proven track record of those metrics and urgency around onboarding and implementations • Have shown curiosity and ability to implement AI to optimize processes within your department • Data-driven decision-making mindset, translating insights into actionable strategies • Strong cross-functional collaboration skills, working with Sales, Product, and Marketing to create a customer-first culture • Exceptional executive communication and stakeholder management skills.

🏖️ Benefits

• Revenue-generating role, closely collaborating with the founders of Weflow • Competitive compensation, including performance-based incentives and equity • Opportunity to work closely with experienced RevOps & GTM leaders in high-growth companies across the entire Weflow customer base • High-impact position in a customer-, and velocity-driven culture • Flexible PTO, competitive compensation and equity • Great internal and external exposure to best-in-class businesses at the forefront of modern AI-driven revenue platforms.