Manager, Operations Training – General and Admin

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Western Growers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1926

🌾 Agriculture

📋 Compliance

Agriculture • Insurance • Compliance

Western Growers is an organization dedicated to supporting family farmers in Arizona, California, Colorado, and New Mexico who grow fresh produce. They provide a comprehensive range of services to enhance the economic outlook of farmers, protect their farmworker partners, and maintain a commitment to producing and supplying fresh, healthy produce. Western Growers advocates for fair legislation and regulations that benefit the agricultural community and offers innovative risk management solutions through their insurance services. Additionally, they engage in food safety, sustainable resource management, and offer a variety of educational and advocacy resources to support their members and the broader agriculture industry.

📋 Description

• Responsible for planning, organizing, leading and supervising training activities and deliverables for employees in Claims Operations, Customer Service, Provider Operations, Eligibility and Finance for Western Growers Assurance Trust (WGAT) and Pinnacle Claims Management, Inc. (PCMI) • Responsible for facilitating employee onboarding and training of operations teams • Creating/implementing processes and programs to ensure staff and management team is knowledgeable and adheres to the department’s best practices • Works closely with all functions across the Operations team to identify needs and opportunities for additional training and development • Understanding Operations business needs and making strategic recommendations to enhance organizational performance • Bringing learning journeys to life, enabling ongoing learning of the Operations team • Managing a team of learning and development specialists

🎯 Requirements

• Bachelor’s degree in Adult Learning, Education, Instructional Design, Organizational Leadership, Communications, Business required • Master’s degree preferred • 5-7 years of experience designing learning (including e-learning) and facilitating training in a business environment plus 5+ Years managing a team of direct reports • Exceptional understanding of adult learning theory, ADDIE model and/or Instructional Systems Design (ISD) • Formal education in Adult Learning a plus • Demonstrated ability to create development plans linked to people/organizational goals • Working knowledge of e-learning platforms and instructional practices • Sharp analytical skills with experience interpreting complex data for informed decision making • Strong people management skills with history of developing and motivating talent • High proficiency with Microsoft Office Suite including PowerPoint, Word, Outlook, and Excel • Superb communication/facilitation skills including interpersonal and influencing skills • Strong and engaging presentation and public speaking skills. • Proven ability to successfully deliver and communicate complex technical training in non-technical language • Motivated self-starter with the ability to prioritize, multitask, work under pressure and tight deadlines, work independently and effective problem solver.

🏖️ Benefits

• profit-sharing • flexible work arrangements with work-from-home, in-office or hybrid options