Customer Service Representative

Job not on LinkedIn

🔥 2 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $22 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Wilson

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

SaaS

Wilson is a company referenced only by a short sign-in page snippet: "Welcome to Wilson! Sign-in options Terms of use Privacy & cookies... " The available information indicates Wilson operates a web-based service that requires user authentication and has standard legal and privacy links. There is insufficient detail to identify its products, customers, or vertical focus; the primary observable characteristic is that it is a digital platform or online service.

📋 Description

• Respond to customer inquiries related to products, services, sales promotions, installations, and account-related concerns. • Provide outstanding customer service through phone, email, and other communication channels. • Resolve customer complaints and claims fairly, effectively, and in accordance with company policies and consumer regulations. • Maintain positive customer relationships by delivering timely and professional support. • Assist in educating customers about products, services, updates, and organizational initiatives. • Support customer outreach programs designed to proactively inform and engage customers. • Gather customer feedback and assist in developing improvement plans based on survey results and customer insights. • Accurately document customer interactions and maintain detailed records within company systems. • Follow established procedures, policies, and service guidelines to ensure consistent customer experiences. • Collaborate with internal teams to address customer concerns and improve service delivery.

🎯 Requirements

• Minimum of 2 years of customer service experience. • Strong verbal and written communication skills. • Experience handling customer complaints, inquiries, and issue resolution. • Ability to work independently while following established procedures and guidelines. • Strong problem-solving and decision-making skills. • Proficiency with computer systems, CRM platforms, and Microsoft Office applications. • Excellent organizational skills and attention to detail. • Ability to manage multiple tasks in a structured and fast-paced environment. • High school diploma or equivalent required. • Experience supporting sales-related customer inquiries or promotional programs. • Previous experience in a call center, customer support, or service-focused environment. • Familiarity with consumer protection regulations and customer service best practices.