Risk Management Liability Analyst

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Windstream

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

📡 Telecommunications

👥 B2C

Telecommunications • B2C

Windstream is a U. S. internet and telecommunications provider that offers residential fiber broadband, whole‑home Wi‑Fi, TV and phone services under the Kinetic brand. The company markets multiple fiber speed tiers (from entry-level to multi‑gig), professional installation and equipment (eero Wi‑Fi gateways), bundles with wireless and streaming partners, and emphasizes 100% fiber coverage in supported areas, high network reliability, and 24/7 customer support.

📋 Description

• Serve as the primary point of contact between Uniti employees, customers, and the Third-Party Claims Administrator. • Oversee and facilitate Third Party Liability Claims. • Train, review, and work with company field offices and TPA regarding data capture and meeting Uniti and TPA reporting requirements. • Assist with internal investigations related to claims and provide necessary documentation and information to the TPA. • Assist the TPA in concluding third-party claims effectively and efficiently. • Participate and help coordinate Claims Roundtables and Quarterly Third-Party Claims Reviews. • Support claim management team involving key performance indicators and increase Internal and External Net Promotor Scores. • Production and delivery of monthly reporting to Claim Manager with occasional presentations to the field, management, or executives as needed. • Ensure compliance with company policies and safety standards. • Back-up for monitoring risk management email inbox and other duties as assigned.

🎯 Requirements

• College degree and 0-3 years of professional-level experience; or 4+ years of professional-level related experience; or an equivalent combination of education and professional level related experience • Highly organized and proficient in time management skills • Excellent speaking and communication skills. • Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Outlook)(Power BI and Tableau a plus) • Strong analytical and problem-solving skills. • Ability to work independently and manage multiple tasks effectively. • Detail-oriented with excellent organizational skills. • Willingness to travel occasionally up to 20%.