Donor Care Specialist

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $51.2k - $54k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Make-A-Wish America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🤲 Charity

🤝 Non-profit

Charity • Non-profit

Make-A-Wish America is a nonprofit organization that grants life-changing wishes to children with critical illnesses, providing hope, strength, and joy to patients and their families. It raises funds and coordinates volunteers and corporate partners through a national foundation and local chapters across the United States to arrange personalized wishes and support impacted families.

📋 Description

• Oversees day to day entry and processing of constituent and donor data into CRM in a timely manner with a high degree of accuracy. • Works directly with leadership to complete special projects and ensure all work is completed timely and accurately. • Work with leadership to update, enforce, and provide input on all processes and procedures within the donor care function. • Ensures an exceptional level of customer service is provided to donors, general public and chapters. • Responsible for training and management of external vendor partners, ensuring accuracy and timely completion of tasks. • Serves as primary point of contact for outsourced customer service agent; answers questions and manages escalated issues, questions and concerns. • Performs and oversees data entry, importing and processing of donor information, donations, and gift batches, into enterprise CRM ensuring accuracy of donor information and gift coding. • Leads whitemail and ACH gift batch entry, review and processing in CRM. Manages process improvements in these areas. • Enters requisite donor data; relationship, gift reference, contact, and solicitation information. Performs clean-up of donor and gift data as needed. • Ensures returned mail and matching gift request forms are processed appropriately and in a timely manner. • Completes complex helpdesk tasks in a timely and accurate manner, ensuring the highest level of customer service for donors, chapters and the general public. • Guarantees that all service level agreements are met and assesses chapter needs to achieve satisfaction. • Assists with the tracking and distribution of funds to Make-A-Wish Chapters. • Assist in creating, updating, and implementing new Standards of Use (SOUs) or Standard Operating Procedures (SOPs); update Donor Care Manual as needed. • Completes and stays up to date with the latest trainings and best practices. • Leads team in process improvement for the following activities: importing; donor acknowledgement; gift coding, batching, and general data entry; NetSuite integration; monthly reconciliation; special gift procedures (stock, pledges, matching gifts). • Leads training of internal teams and chapter staff on data entry, management and cleanup best practices. • Manages, performs and trains others in routine data cleanup tasks to maintain data integrity enterprise wide. • Assist other teams with Fundraising initiatives as needed. • Performs other related job duties, as assigned.

🎯 Requirements

• Bachelor’s Degree or equivalent experience in related field required. • Working knowledge of nonprofit organizations is required. • 2 or more years of experience required, with 1-2 years of experience in non-profit environment preferred. • Strong experience working with Microsoft Excel required. • Experience with Salesforce NPSP software required. • Minimum 1 - 2 years of customer service or donor-facing experience is preferred.

🏖️ Benefits

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness • Competitive compensation with annual incentive potential • Health Savings Account and Flexible Spending Account Options • Health Reimbursement Account fully funded by Make-A-Wish America • Short Term Disability*, Long Term Disability* and Life Insurance • Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo • 401(k) Retirement Savings Plan with 5% match after one year of service • Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program • The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires • Competitive PTO starting at 15 days, with enhanced time off for senior roles • 10 Sick Days • 11 Paid Holidays • 2 Volunteer Days after one year of service • 2 Personal Days accrued annually • Parental Leave • Employee Awards and Recognition Programs • Individual and Leadership Development • Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets