Workforce Onboarding & Development Lead

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📚 Learning and Development

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Wisdom

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

Healthcare Insurance • SaaS • B2B

Wisdom is a company that specializes in dental billing services. It pairs a dedicated team of billing experts with custom-built tools to support dental practices. By outsourcing billing tasks, Wisdom aims to alleviate administrative stress and improve efficiency in the collections process. The company focuses on maximizing revenue for dental practices while maintaining a smooth patient experience through diligent claims scrubbing, insurance verification, and reliable patient billing and collections. Wisdom has successfully helped clients achieve a significant reduction in accounts receivable and increase in insurance billing revenues. The company's team includes experts with extensive experience in dental office management and billing optimization.

📋 Description

• Collaborate closely with the Billing Operations Hiring & Onboarding Manager to ensure the delivery of high-quality, consistent onboarding experiences • Guide Revenue Specialists through the full onboarding process — from initial introduction to company policies, procedures, and culture, through to placement readiness • Meet with new Revenue Specialists one-on-one to train, provide feedback, and check in on their progress, satisfaction, and engagement throughout onboarding • Monitor Revenue Specialist progress during the onboarding period, highlighting strengths and identifying areas for growth with actionable, supportive feedback • Design, update, and maintain training materials using tools such as Canva to ensure content is current, visually clear, and effective • Identify training needs and skill gaps in new Revenue Specialists, and create relevant assignments to build their knowledge before they work directly with an office • Manage onboarding administrative tasks including progress tracking and Google Workspace setup (Chat, Drive, Google Calendar, and related tools) • Assess work quality at key checkpoints to ensure Revenue Specialists meet Wisdom's standards before going live • Identify opportunities to improve the onboarding process and partner with the broader team to implement changes that make onboarding even smoother

🎯 Requirements

• At least 2 years of remote dental billing experience with a strong understanding of dental billing procedures and regulations • Extensive working knowledge of multiple dental Practice Management Systems (PMS) • Strong technical proficiency with tools such as Canva for designing and updating training materials • Excellent interpersonal and communication skills, with a natural ability to coach, encourage, and develop others • Proven ability to work collaboratively with cross-functional teams • Strong organizational and problem-solving abilities with a keen attention to detail

🏖️ Benefits

• remote work opportunities • professional development