Client Services Director

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🕒 January 20

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WOW Remote Teams

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

B2B • eCommerce • Recruitment

WOW Remote Teams is a company that connects businesses with top-tier virtual professionals from Latin America, including virtual assistants, digital marketers, software developers, graphic designers, and more. Their services aim to help organizations save on salary expenses while providing quality talent that is bilingual and pre-vetted. With a focus on rapid hiring processes, clients can receive candidate matches within just three days, making WOW Remote Teams a cost-effective solution for scaling teams efficiently.

📋 Description

• Lead and oversee the account management team to ensure KPI alignment and delivery • Monitor performance across accounts and proactively address risks or gaps • Manage and optimize processes tied to client retention and satisfaction • Ensure consistent communication standards across all client interactions • Oversee accounts with monthly recurring revenue ranging from $3,000 to $6,000 • Manage total MRR portfolios between $20,000 and $100,000 per individual • Collaborate closely with leadership to align client strategy with business goals • Support team development, coaching, and performance improvement

🎯 Requirements

• Minimum of 3 years of experience within digital marketing agencies • Proven experience managing client accounts and account management teams • History of long-term tenure, ideally multiple years within the same agency • Strong understanding of recurring revenue models and performance metrics • Comfort working directly with CEOs and senior executives

🏖️ Benefits

• Full-time position • 100% remote role • Opportunity to lead and scale a core client-facing function • Exposure to high-level decision-makers and strategic initiatives • Long-term growth potential within a performance-driven organization