Patient Care Coordinator

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🕒 6 days ago

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WOW Remote Teams

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

B2B • eCommerce • Recruitment

WOW Remote Teams is a company that connects businesses with top-tier virtual professionals from Latin America, including virtual assistants, digital marketers, software developers, graphic designers, and more. Their services aim to help organizations save on salary expenses while providing quality talent that is bilingual and pre-vetted. With a focus on rapid hiring processes, clients can receive candidate matches within just three days, making WOW Remote Teams a cost-effective solution for scaling teams efficiently.

📋 Description

• Manage the patient navigation process from beginning to end, including appointment scheduling, next-step guidance, follow-ups, and re-engagement of patients who have not yet scheduled. • Help patients understand clinician-provided information regarding risk levels, recommended actions, and the importance of completing their care plan. • Act as the primary point of contact after an appointment is booked, providing timely and empathetic assistance through phone, email, and text. • Contact patients who have completed a risk assessment or received a physician referral and encourage them to schedule the appropriate visit. • Monitor imaging and testing orders from placement through completion, ensuring that patients receive timely reminders and follow-up support. • Develop working knowledge of breast health, screening recommendations, risk assessment, and early-detection practices. • Coordinate with breast health specialists, imaging centers, healthcare providers, and insurance payers to maintain a smooth patient experience. • Review the EMR regularly and identify opportunities to improve referrals, registration workflows, SBO/MSPQ issues, charge capture, and claim-edit processes. • Use EMR systems and insurance portals to estimate patient financial responsibility and clearly communicate expected costs. • Support billing, claims follow-up, payment collection, and other revenue-cycle activities as needed. • Manage pre-visit authorization workflows and secure payer approvals before appointments. • Coordinate system access and resolve basic technical issues affecting the care team. • Maintain accurate patient records while protecting confidential health information. • Identify workflow gaps, take ownership of solutions, and help improve internal processes as the organization grows.

🎯 Requirements

• At least one year of experience in care coordination, patient services, healthcare customer support, or another patient-facing position. • Hands-on experience scheduling appointments, managing follow-ups, and communicating directly with patients. • Ability to support individuals through sensitive or emotionally challenging healthcare situations with empathy and discretion. • Strong verbal and written communication skills, with the ability to explain detailed information clearly and confidently. • High level of organization and attention to detail. • Ability to manage multiple patients, deadlines, orders, and follow-up activities without losing track of key information. • Confidence using multiple digital platforms and learning unfamiliar software quickly. • Proactive problem-solving skills and a strong sense of ownership. • Ability to work independently and take an initiative from identification through execution and improvement. • Genuine interest in women’s health and preventive care.

🏖️ Benefits

• Part-time position during the initial contract period. • Three-month contract with the potential to transition into a full-time opportunity. • 100% remote work. • Opportunity to contribute to a meaningful women’s health mission. • Direct involvement in shaping patient-care processes and improving the member experience.