Xometry
1001 - 5000 employees
Founded 2013
đź’° $75M Series E on 2020-09
Manufacturing • Technology • Engineering
Xometry is a leading digital manufacturing marketplace, offering a comprehensive range of on-demand manufacturing and production solutions. Specializing in 3D printing, CNC machining, injection molding, and sheet metal fabrication, Xometry serves industries such as aerospace, automotive, medical, and electronics. The company provides instant quoting, DFM feedback, and quality assurance through its massive global supplier network, enabling clients to efficiently manage prototyping, high-volume production, and custom part manufacturing. Xometry emphasizes environmental sustainability with initiatives like carbon emission offsetting, and offers features such as the Xometry Instant Quoting Engine and Teamspace for streamlined project collaboration.
Senior Product Manager - Post Order Experience
đź•’ July 5, 2025
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Xometry
1001 - 5000 employees
Founded 2013
đź’° $75M Series E on 2020-09
Manufacturing • Technology • Engineering
Xometry is a leading digital manufacturing marketplace, offering a comprehensive range of on-demand manufacturing and production solutions. Specializing in 3D printing, CNC machining, injection molding, and sheet metal fabrication, Xometry serves industries such as aerospace, automotive, medical, and electronics. The company provides instant quoting, DFM feedback, and quality assurance through its massive global supplier network, enabling clients to efficiently manage prototyping, high-volume production, and custom part manufacturing. Xometry emphasizes environmental sustainability with initiatives like carbon emission offsetting, and offers features such as the Xometry Instant Quoting Engine and Teamspace for streamlined project collaboration.
đź“‹ Description
• Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows. • Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency. • Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met. • Build and iterate on features that proactively address customer pain points and increase CSAT/NPS. • Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty. • Act as the voice of the customer internally and develop mechanisms to gather feedback at scale.
🎯 Requirements
• 5+ years of product management experience, ideally with B2B or transactional platforms. • Experience with order management, fulfillment tracking, or support tooling preferred. • Strong customer empathy and experience with user-centered product development. • Familiarity with agile product development, data tools, and experimentation frameworks.
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