Technical Account Manager

🕒 March 25

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Zafran Security

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔐 Security

🔒 Cybersecurity

🤝 B2B

Security • Cybersecurity • B2B

Zafran Security is a company that specializes in threat exposure management, offering a centralized platform that integrates with security tools to uncover, remediate, and mitigate exposure risks across hybrid environments. The platform provides features like exposure hunting, vulnerability prioritization and remediation, proactive exposure mitigation, and a risk-based vulnerability management approach. Trusted by Fortune 500 companies, Zafran aims to improve organizations' defense postures by continually analyzing and optimizing their security controls to protect against high-profile vulnerabilities and threat groups.

📋 Description

• Build trust from day one and be the face of Zafran throughout the customer lifecycle • Lead onboarding and ensure a fast, confident path to value • Monitor platform usage, identify risks early, and deliver insights that turn obstacles into outcomes • Host recurring check-ins, facilitate quarterly reviews, and design workshops that spark “aha” moments • Troubleshoot complex scenarios and coordinate with support, product, and engineering to solve what matters most • Advocate for your customers internally and turn their needs into impact • Celebrate customer success and turn champions into advocates • Spot risks before they become problems, coordinate cross-functional response plans, and keep confidence high even when challenges hit

🎯 Requirements

• 4+ years in a customer-facing role with strong technical exposure • Fluency in technical environments- comfortable reading logs, understanding APIs, and translating strange bugs into human language • A knack for turning complex workflows into simple, actionable plans • Empathy, curiosity, and a bias for doing right by the customer • Experience with platforms like Jira, Salesforce, Zendesk, Notion, or similar • Familiarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus, but you don’t need to be a coder • Experience with the following is a plus • Have run customer trainings, hosted webinars, or created documentation people actually use • Enjoy solving thorny problems, asking “what if,” and finding the signal in the noise • Are energized by a company culture where curiosity, speed, and GIFs can all thrive

🏖️ Benefits

• Expect work that matters • Teammates who challenge and inspire you • Plenty of fun along the way