Project Manager, Service Delivery

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $77.1k - $118.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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Zayo Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

📡 Telecommunications

🏢 Enterprise

☁️ SaaS

💰 $92.9M Grant on 2023-06

Telecommunications • Enterprise • SaaS

Zayo Group is a leading global provider of communication infrastructure services, offering a wide range of products and services including fiber & transport, network connectivity, mobile infrastructure, private networks, and various managed services like SD-WAN and security solutions. Zayo's extensive network spans over 145,000 route miles of fiber and connects over 1,500 data centers worldwide. Its services cater to various industries including education, finance, healthcare, retail, media & entertainment, and more, helping businesses achieve scalable and secure connectivity solutions. With a focus on innovation and customer success, Zayo continuously invests in network expansion and service delivery excellence.

📋 Description

• End-to-End Project ownership to include project kick off meetings with stakeholders • Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress • Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews. • Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback • Develop and maintain customer project plans based on contractual requirements and service designs • Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables.

🎯 Requirements

• Five to ten (5-10) years of experience in managing Telecom services projects • Excellent project leadership, critical thinking skills • Strong system and process knowledge in Lit and Fiber services implementation • Known as a go to person /trusted advisor that willingly assists other team members • Ability to define project dependencies, manage project milestones, meet and exceed project KPIs. • Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.

🏖️ Benefits

• Excellent Health, Dental & Vision Insurance • Retirement 401(k) Savings Plan • Generous paid time off policy including paid parental leave