Trust and Safety Specialist

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Zeel

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧘 Wellness

Wellness

Zeel is a company that offers massage services, including in-home massages, allowing clients to enjoy therapeutic treatments in the comfort of their own homes. The company often provides promotional offers on massage packages, making wellness more accessible and affordable for their customers.

📋 Description

• Detect and remove users who violate Zeel’s Terms of Service • Document and resolve escalated customer, patient, and provider issues • Work in a queue-based environment to respond to high-volume Trust & Safety-related communications with speed and accuracy • Maintain credentialing standards and oversee provider quality assessments • Review Office Credentialing Applications • Monitor news headlines for risk and public health-related mandates at the state and federal level • Iterate Trust & Safety protocols and policies as needed • Collaborate with Data, Technology and Product teams to improve Trust & Safety software and integrations • Manage property and injury claims • Process Discrepancy claims • Fulfill Medical Records and subpoena requests as applicable • Create response templates for recurring inquiries • Assist with special projects, as assigned

🎯 Requirements

• Bachelor’s degree (B.A./B.S.) or equivalent four-year degree • At least two years of experience in Trust & Safety, law enforcement, legal, claims, or related roles • Strong research skills and analytical abilities • Experience in a fast-paced, high-volume environment • Understanding of HIPAA regulations and handling of PII and PHI • Excellent judgment, integrity, empathy, and ability to operate with high standards under pressure • Outstanding documentation skills and attention to detail • Self-motivated, responsive, and extremely collaborative • Must be willing to work weekends, evenings, nights, and holidays as needed • Preferred Qualifications: Law enforcement, risk, or insurance-related fields • Background in written communications via email, phone, and text in a compliance-driven environment not relying on AI for proper grammar and tone.