Platform Engineer

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ZeroFox

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🔒 Cybersecurity

🔐 Security

🏢 Enterprise

💰 $74M Series D on 2020-02

Cybersecurity • Security • Enterprise

ZeroFox is a leading provider in the external cybersecurity industry, offering a comprehensive platform for digital risk protection. The company focuses on securing businesses beyond the traditional perimeter by providing services such as external attack surface management, threat intelligence, and digital threat disruption. ZeroFox offers brand protection, domain protection, social media protection, and executive protection to prevent fraud, impersonations, and data leaks across social media, the surface web, and the dark web. Additionally, their platform includes incident response and physical security intelligence, making it a robust solution for organizations seeking to safeguard their brand and data against cyber threats. ZeroFox’s innovative solutions are trusted by industries ranging from financial services to healthcare, media, and public sector, helping them stay proactive against emerging digital risks.

📋 Description

• Manage multiple customer initiatives while leading platform configuration and technical support efforts for enterprise services organization • Work with customers to prioritize and document challenges, articulate product solutions that will fit specific requirements, and communicate expectations back to customers • Improve processes and workflows; participate in improving the services we provide to our platform customers, including but not limited to configuration, product and managed services improvements for the ZeroFOX platform • Draw upon system architecture and its interrelated components to differentiate between common vs. critical system issues. Escalate to higher tiers of support accordingly • Communicate system requests / issues / improvements / enhancements, translating them to our cross-functional team(s), if necessary, and following through with our customers • Think creatively about ways to solve customer problems and increase the level of customer engagement over time • Manage ZeroFOX platform configurations • Act as an escalation point for our team and customers • Optimize configuration and support processes and ensure support quality • Enable efficiency and customer insight via systems, automation and best practices • Collaborate with management and cross-functionally with Sales, Product, and Professional Services teams

🎯 Requirements

• Successful track record while working in platform support / technical support / implementation with experience in enterprise service support and SaaS offerings, typically obtained in 3-5 years • Experience with Software as a Service (SaaS) and/or software applications technical support • Solid organizational & prioritization ability; ability to manage multiple customer initiatives • Excellent client-facing communications, both written & verbal • Professional and effective presentation skills • Technical skills and aptitude (former SaaS experience a plus) • Systems thinking - knowledge of how to organize data and workflow • Problem solving - ability to look at problems in multiple ways and provide creative solutions • Detail-oriented with an analytical mindset • Experience with Data / Workflow Analysis • Strong verbal and written communication skills • Ability to ask leading questions to identify and troubleshoot root of a problem • Ability to create win-win solutions with customers • Thought leadership- ability to see big picture to lead a customer to a bigger/better solution • Customer Management - possessing a solid record of delighting customers • Empathy - ability to see multiple sides of a challenge, a solution, and their respective ramifications across the business • Organization - excellent time management • Proactivity - thinking ahead; solutions-orientation • Teamwork - recognition of impact and ways to support the team • Ownership of work - desire and ability to take control and see projects to completion

🏖️ Benefits

• Community-driven culture with employee events • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture