Director – Relationship Management

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🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟠 Senior

👔 Director

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Zero Hash

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

₿ Crypto

🌐 Web 3

💰 $105M Series D on 2022-01

Fintech • Crypto • Web 3

Zero Hash is a company that provides infrastructure solutions for the integration of crypto and stablecoin products into various platforms. By offering API-first technology and turnkey regulatory infrastructure, Zero Hash enables businesses, especially in the fintech, payments, and banking sectors, to develop and launch crypto and stablecoin products efficiently and compliantly. Their services cover a wide range of applications including investments, trading platforms, payment gateways, and brands, focusing on simplifying the process of managing custody, liquidity, and settlement for their clients. Zero Hash supports over 60 digital assets and is operational in over 200 countries.

📋 Description

• Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives • Develop customer relationships into zerohash advocates to help build a strong community of customers • Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals. • Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients. • Create account-based strategies with a focus on enablement, account mapping, share of wallet expansion, upselling and co-marketing. • Work with Engineering, Product, Sales, Finance and Marketing teams to channel the client voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market. • Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products. • Negotiate client agreements, contracts, and other legal documents, ensuring alignment with the company's goals and objectives. • Responsible for ensuring the highest level of service delivery across the business measured by NPS • Design and implement data driven reporting to track client satisfaction • Own retention and contract renewals • Excel at operating in a dynamic and quickly changing environment • Maintain operational excellence, identifying and implementing improvements to client-related processes (CRM system, internal systems) on an ongoing basis.

🎯 Requirements

• Motivated by zerohash’s mission and creating a seamless, best in class experience for our highest value clients • Bachelor's degree or equivalent practical experience • 7-10 years of experience in B2B Relationship Management/ Business Development • Experience growing client relationships including cross-sell/expansion • Exceptional written and verbal communication, able to explain complex topics simply • Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders, both internally and externally • The ability to work independently in a fast-paced environment • Receptive to feedback and implements changes immediately with a positive attitude • An interest in being a relationship builder, collaborative partner, and dynamic project manager • Experience working in a complex ecosystem of SaaS or payments products • An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems • Travel requirements up to 20% to zerohash offices and client locations (depending on business need) • Maintain focus on operational excellence, identifying and implementing improvements to partner-related processes (CRM / Finance etc.) on an ongoing basis • Experience in fintech, brokerage, payments, and/or the crypto industry

🏖️ Benefits

• Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only) • Vision & Dental Insurance (U.S. only) • Chance to earn equity • Maternity & Paternity leave (after 6 months) • WeWork All Access Membership • WFH Yearly Stipend • L&D Yearly Stipend (after 6 months)