Senior Support Consultant

🔥 6 minutes ago

🏄 California, Connecticut, +6 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $25 - $41 / hour

⏰ Full Time

🟠 Senior

💼 Consultant

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Answer incoming phone calls from customers to offer support. • Answer support tickets to help customers and free trials using Zendesk. • Educate customers on newly released features, functionality, and best practices within Follow Up Boss. • Guide customers through Zillow integration setup and adoption. • Support Zillow integration onboarding by helping team leads and agents understand enablement order and profile linking requirements. • Monitor accounts to ensure customers are thrilled and help customers realize value from core Follow Up Boss workflows and connected Zillow workflows.

🎯 Requirements

• Prior experience in a customer-facing role such as Support, Success, Account Management, or Sales. • Previous experience working with a CRM, real estate, and SaaS environments. • Strong technical troubleshooting and problem-solving skills. • Ability to learn and explain evolving Zillow integration requirements, including agent profile linking, setup dependencies, and the customer impact of Zillow-connected product changes. • Extraordinary grammar and spelling skills with high attention to detail. • Remote experience is a bonus.

🏖️ Benefits

• Competitive base salary • Eligible for equity awards based on factors such as experience, performance, and location