Senior Director, CalAim Programs

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🕒 April 2

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Zócalo Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

📡 Telecommunications

🌍 Social Impact

Healthcare • Telecommunications • Social Impact

Zócalo Health is a primary care group aimed at improving patient experiences and access to healthcare for Latino communities. They provide culturally competent, integrated whole-person care, connecting complex and high-risk patients with dedicated care teams that include local health outreach specialists. Zócalo Health emphasizes building lasting relationships within the community and offers a combination of in-person and virtual services to cater to the unique medical, social, and mental health challenges of its members.

📋 Description

• Own day-to-day execution of ECM, CS, and CHW programs across all geographies • Ensure visits, engagement, and care delivery activities are completed consistently • Monitor operational KPIs (visit completion, time to first visit, engagement rates) • Identify and resolve breakdowns in execution across teams • Directly manage CHW Team Managers and Senior Manager of Community Supports • Set clear expectations for performance, productivity, and team management • Hold managers accountable for outcomes, coaching, and corrective action • Ensure consistent management practices across geographies • Ensure workflows defined by Payor Operations are executed consistently across all teams • Identify where workflows are not being followed and drive correction • Provide structured feedback to Payor Operations on workflow gaps or execution challenges • Partner on refinement of workflows without owning design • Make tradeoff decisions across execution, capacity constraints, and workflow requirements • Escalate issues to Payor Operations, CHW Workforce, or Clinical Operations based on root cause • Coordinate with other functions to ensure alignment without overlapping ownership • Identify system-level issues impacting care delivery (staffing gaps, workflow gaps, quality issues) • Assign clear ownership based on root cause and track resolution • Escalate unresolved issues to COO or cross-functional leadership when needed

🎯 Requirements

• Direct experience operating CalAIM programs (ECM and/or Community Supports) in California • 10–12+ years of experience in healthcare operations with a focus on care delivery or population health • 5+ years managing managers or multi-layered teams in a distributed or field-based environment • Demonstrated ownership of end-to-end program execution, including performance management and operational outcomes • Experience driving consistent execution across multiple geographies or regions • Strong familiarity with Medicaid populations, documentation requirements, and care coordination workflows • Proven ability to manage high variability environments (multiple plans, changing requirements, operational complexity) • Track record of making real-time operational decisions under competing constraints

🏖️ Benefits

• Equity compensation package • Comprehensive benefits including medical, dental, and vision • 401k • Flexible PTO policy - take the time you need to recharge • $1,000 home office stipend • We provide the equipment needed for this role. • Opportunity for rapid career progression with plenty of room for personal growth.