Diagnostics Technical Specialist

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟢 Junior

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Zoetis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1952

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

📋 Description

• Provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings • Responsible for the overall business health and customer satisfaction of their assigned territories • Involved in all phases of the onsite support process with emphasis on selling Dx solutions, diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products • Aligns with key clinics and hospitals on all aspects of aligned SOP pull through, implementation, training, operation, applications, and problem resolution • Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points • Facilitates, develops, designs and implements clinic workflow processes that improve overall customer experience • Responds to requests for onsite technical support, providing prompt and accurate technical assistance • Provides guidance, instruction, and training on the product line to increase productivity and performance • Provides post sale product installation and validation, applications and operations training • Completes daily activity documentation and collects, analyzes and summarizes information including detailed satisfaction information • Must possess superb customer service skills, work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through • Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach

🎯 Requirements

• At least one year of experience working in a clinical setting • Basic knowledge of animal disease states preferred • Knowledge of diagnostic products, instrumentation, and clinic processes • Candidate must possess an analytical mindset and demonstrable critical thinking skills • Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests • Bilingual, Spanish or French is a plus • Position requires an Associate degree with a bachelor’s degree preferred or equivalent experience • A degree from a Veterinary Technology Program preferred • Experience in Veterinary Hospital highly preferred • Credentialed Veterinary Technician preferred

🏖️ Benefits

• Competitive healthcare and retirement savings benefits • An array of benefits, policies and programs to support employee well-being