Enterprise Solutions Manager

🕒 Maio 5

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11:11 SYSTEMS

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2020

🔒 Cibersegurança

Cloud • Cybersecurity • Disaster Recovery

A 11:11 Systems é um provedor líder de soluções em nuvem, oferecendo serviços que incluem nuvem pública e privada gerenciada, proteção de dados, recuperação de desastres e segurança. A empresa se concentra na modernização das infraestruturas de TI das empresas, aumentando a resiliência contra ameaças e simplificando a gestão por meio de tecnologia avançada. Com mais de 40 anos de experiência, a 11:11 Systems utiliza sua profunda expertise para personalizar soluções para diversos setores, como educação, governo e saúde, garantindo altos níveis de segurança e conformidade para seus clientes.

Descrição

• Lead and manage technical service delivery on large & complex accounts • Direct the design, implementation, and lifecycle management of 11:11 Systems solutions • Provide strategic business and technology support/counsel to customers across production and recovery environments • Document and understand the customer’s current, future / desired state, business goals and challenges • Provide technical and strategic direction from initial solution design to steady state • Serve as the single point of ownership for technology solutions • Implement and manage effective governance practices across contracted scope of responsibilities • Develop highly productive customer relationships and become a Trusted Advisor • Direct lifecycle management activities to maintain up to date technical documentation • Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing • Manage service / relationship risk areas and take steps to mitigate • Contribute to securing renewals for expiring contracts • Identify sales opportunities and collaborate with Account Executives to grow revenue • Meet/Exceed SLA targets by driving service management disciplines • Develop content and effectively lead Monthly Service Reviews and Quarterly Business Reviews • Responsibly receive, transmit, and handle company data and information per Company data handling agreements

🎯 Requisitos

• Bachelor's degree in Computer Science, Engineering, or a related field • 10+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise focused TAM role • Solution Architecture and Customer facing Service delivery experience within complex environments • Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc • At least one professional certification (eg. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience • Functional knowledge and experience on following: Windows Server Virtualization; including VMWare & Hyper-Vs • Networking; including routing and switching, security, and firewalls • Storage & backup services/administration • Database; Understanding of data models and data flows in complex multitier database and application environments. • Unix/Linux BCP & DR scenarios/solutions • Knowledge of Multi-Tier Application architecture design • Strong interpersonal skills, customer service skills and communication skills • Problem-solving skills to be able to resolve technical issues. • Ability to train customers to use systems and software. • Must be legally eligible to work without visa sponsorship.

🏖️ Benefícios

• Comprehensive healthcare plan options • Retirement plan with company match • Life, other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs