CRM Specialist

🕒 Outubro 5

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $70.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 9%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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321 The Agency

SiteLinkedInTodas as Vagas

11 - 50 funcionários

📣 Marketing

📱 Mídia

Marketing • Media

A 321 The Agency é uma agência de marca e social focada em criar legados de marca duradouros através de narrativas poderosas e engajamento social estratégico. Sua missão é garantir que as marcas não apenas existam, mas prosperem, evoluam e se tornem marcos culturais. A agência oferece serviços em insights estratégicos e pesquisa, criação de marcas e ativação de campanhas, utilizando tanto canais de mídia digitais quanto tradicionais. Eles enfatizam fortemente a construção de conexões e o envolvimento em conversas significativas que continuam após o período inicial da campanha. A 321 The Agency colabora com parceiros de tecnologia para otimizar as experiências e o alcance das marcas por meio de conteúdo direcionado em todo o ecossistema digital.

Descrição

• Build, configure, and maintain GoHighLevel agency and sub-account environments, including custom fields, custom values, tags, pipelines, and opportunity stages • Manage user onboarding, roles, permissions, and access controls across client sub-accounts • Create and maintain snapshots to standardize and accelerate new client setups • Configure calendars, booking widgets, forms, surveys, and appointment reminders • Monitor account performance, troubleshoot issues, and identify opportunities for improvement • Evaluate new GoHighLevel features and releases and recommend enhancements based on client needs • Design, build, and optimize workflows, triggers, and conditional logic for lead nurturing, follow-up, and client communications • Build automated email, SMS, voicemail, and multichannel sequences • Configure lead routing, task assignments, internal notifications, and pipeline automations • Set up and manage conversation AI, chat widgets, missed-call text-back, and reputation management tools • Test, document, and maintain automations • Build and optimize funnels, landing pages, websites, and forms • Develop segmentation, personalization, and behavioral-trigger strategies • Build and manage email and SMS campaigns, templates, and broadcasts • Monitor campaign performance, deliverability, engagement, and conversions • Maintain compliance with CAN-SPAM, TCPA, A2P 10DLC, GDPR, and other applicable requirements • Develop CRM strategies aligned with client business goals • Lead discovery sessions and gather and document business, functional, and technical requirements • Develop process maps, workflow documentation, standard operating procedures, and training materials • Establish CRM standards for naming conventions, tagging, pipelines, data entry, automation, and change management • Identify implementation risks, dependencies, and opportunities • Manage GoHighLevel integrations with third-party applications using native integrations, webhooks, APIs, Zapier, Make, and middleware • Connect lead sources, ad platforms, payment processors, and websites to GoHighLevel • Support data imports, exports, migrations, cleansing, mapping, and synchronization • Maintain data quality through duplicate management, tagging standards, and routine audits • Troubleshoot integration failures and coordinate with developers or vendors • Create reports and dashboards with actionable business insights • Serve as GoHighLevel subject matter expert and strategic advisor for assigned client accounts • Recommend solutions based on platform best practices and client requirements • Conduct client training and create user documentation • Provide ongoing platform support, troubleshooting, and strategic recommendations • Help clients improve CRM adoption and operational efficiency • Collaborate with client strategists, project managers, developers, and marketing teams across multiple accounts • Support Salesforce configuration, automation, and reporting when needed • Help connect GoHighLevel with Salesforce and other sales or marketing systems • Apply consistent CRM governance and data management standards across platforms • Assist with CRM evaluations and migration projects involving GoHighLevel and Salesforce • Report to the SVP of Strategy and collaborate with client strategists, project managers, designers, developers, and other team members across client accounts

🎯 Requisitos

• Three or more years of hands-on GoHighLevel experience, including agency and sub-account administration • Experience building GoHighLevel workflows, pipelines, funnels, forms, calendars, and campaigns • Experience creating and managing snapshots for multi-client deployments • Experience with email and SMS automation, including A2P 10DLC registration and deliverability best practices • Experience developing CRM strategies, governance standards, and process documentation • Experience gathering and documenting business, functional, and technical requirements • Strong understanding of CRM architecture, data quality, and access management • Experience with webhooks, APIs, Zapier, Make, or similar middleware and third-party integrations • Experience with data migrations, mapping, cleansing, and duplicate management • Understanding of email marketing, customer journeys, audience segmentation, and marketing compliance • Strong analytical, troubleshooting, and problem-solving skills • Excellent written and verbal communication skills • Ability to manage multiple client accounts, projects, and priorities • Detail-oriented approach with a passion for process improvement and system efficiency • HighLevel Certified Admin or other GoHighLevel certifications preferred • Experience administering or implementing Salesforce, including objects, permissions, Flows, reports, and dashboards preferred • Salesforce Administrator certification preferred • Experience with Salesforce Marketing Cloud, Sales Cloud, or Service Cloud preferred • Experience supporting CRM migrations between GoHighLevel, Salesforce, HubSpot, or other platforms preferred • Experience working in an agency, consulting, or multi-client environment preferred • Experience with conversation AI, chatbots, and reputation management tools preferred • Familiarity with HTML and CSS for email templates, funnels, and landing pages preferred

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