Yardi Voyager Support Specialist – Systems Administrator

🕒 Agosto 11

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

💵 $68.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Suporte de TI

👻 Score fantasma 0%

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33Floors

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A 33Floors é uma empresa de consultoria e serviços B2B especializada que ajuda organizações a maximizar seu investimento no software imobiliário Yardi através da implementação, suporte personalizado, desenvolvimento sob medida, relatórios, análises e soluções de ciência de dados. A empresa oferece serviços consultivos práticos, incluindo design de sistemas, configuração, treinamento e suporte escalável, para clientes de todos os setores imobiliários, aproveitando uma profunda expertise em assuntos relacionados à plataforma Yardi.

Descrição

• Serve as a subject matter expert and client-facing support resource for the Yardi suite of products • Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments • Manage advanced support requests through the ticketing system, including root-cause analysis, documentation, timely resolution, and client communication • Perform Yardi system administration and configuration, including user setup, security roles, permissions, workflows, module configuration, and governance alignment • Work with accounting, property management, asset management, operations, and IT stakeholders to translate business needs into requirements • Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and change-management activities • Guide clients on Yardi best practices, system optimization, process improvements, and reducing recurring support issues • Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues and drive resolution • Maintain standard fixes, support procedures, client-specific processes, and knowledge base documentation • Provide status updates, risks, and recommendations to project management, senior management, and clients • Maintain current knowledge of client-specific processes, policies, and procedures

🎯 Requisitos

• Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role • Ability to troubleshoot Yardi issues beyond basic front-end user questions • Understanding of real estate operations, property management, accounting workflows, or related business processes • Experience supporting end users, documenting issues, and communicating solutions clearly • Ability to manage multiple support requests and priorities in a client-facing environment • Strong analytical and problem-solving skills • Genuine enthusiasm for learning and professional growth • Flexibility to work outside standard business hours, including occasional evening shifts • Experience in property onboarding or implementations preferred • Experience with Voyager 8 preferred but not required • Ability to lead, mentor, and support junior staff preferred • Experience with third-party integrations or PMS systems such as RealPage, AppFolio, or Entrata preferred • Strong attention to detail and customer service orientation • Comfort working independently, in ambiguous situations, and researching unfamiliar system issues • Ability to work in a high-volume, client-facing support environment

🏖️ Benefícios

• PTO • Paid holidays • Sick time • Medical coverage • Dental coverage • Vision coverage • Life insurance options • Disability insurance options • 401(k) with a 3% Safe Harbor employer contribution • Professional development • Continuous learning opportunities • Opportunity to grow into advanced consulting, implementation, systems administration, data, reporting, or project work • Global team environment