Helpdesk Technician II

🕒 Agosto 10

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

💵 $70.000 - $83.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Suporte de TI

👻 Score fantasma 1%

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CyberSheath

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2012

💼 Consultoria

🎖️ Defesa

🔒 Cibersegurança

💰 Private Equity Round em 2021-12

Consulting • Defense • Cybersecurity

A CyberSheath é uma empresa de cibersegurança que se especializa em ajudar clientes a alcançarem conformidade com o Modelo de Maturidade de Cibersegurança do Departamento de Defesa (CMMC) e padrões NIST relacionados. Com um histórico comprovado, eles avaliam, implementam e gerenciam medidas de segurança para garantir que seus clientes atendam aos rigorosos requisitos de cibersegurança. A CyberSheath oferece serviços gerenciados personalizados e soluções inovadoras, incluindo sua Federal Enclave, para facilitar a conformidade rápida para contratantes de defesa.

Descrição

• Provide day-to-day support for the implementation, troubleshooting, and maintenance of client IT systems • Manage client IT system infrastructure and related processes • Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services • Provide operational support for desktop and server operating systems, Microsoft cloud services, networking devices, line-of-business applications, backup and disaster recovery, hardware peripherals, and mobile devices/MDM • Provide escalation support for Level I Helpdesk staff • Assist with onboarding and offboarding of clients, systems, and users • Deploy and maintain security tools and management agents • Maintain current notes and time entries for requests in the helpdesk ticketing system • Create and maintain documentation for internal and client systems • Work with third-party vendors to remediate issues • Provide exceptional customer service in a fast-paced remote Managed Services Practice

🎯 Requisitos

• Minimum 2+ years working for a Managed Service Provider (MSP) • Minimum 5+ years’ experience working on an Information Technology Helpdesk using remote support tools • Experience using a helpdesk ticketing system for incident tracking and time entry; ConnectWise Manage preferred • Prior experience using Remote Monitoring and Management (RMM) tools, such as Automate, Labtech, Continuum, or NinjaOne • Experience with Microsoft Windows desktop and server operating systems • Experience with Microsoft Office 365/Azure administration • Proficiency with Microsoft Server Active Directory/Group Policy • Moderate networking experience, including remote configuration and troubleshooting of TCP/IP, Wi-Fi, and VPN • Knowledge of Microsoft cloud technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, and Autopilot • Knowledge of scripting and automation tools is a plus • Strong troubleshooting, problem-solving, and verbal/written communication skills • Ability to provide exceptional customer service • Demonstrated ability to work in a team environment • Must be authorized to work for any employer in the U.S. • Preferred bachelor's degree from an accredited university in Computer Science, Engineering, or a related field • Preferred experience with multifactor authentication, encryption, SIEM/SOAR, and endpoint detection and response • Preferred Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, or Network+ certifications • Excellent organizational skills and ability to balance conflicting priorities • Ability to work independently, remotely, and as part of a team • Ability to work some on-call, shift, and evening hours

🏖️ Benefícios

• Remote work arrangement • Potential travel to client sites • Approximately 20% travel opportunity • Some on-call, shift, and evening work