Email & SMS Account Manager – eCommerce

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🌐 Estados Unidos, Colômbia – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇴 Colômbia – Remoto

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4Media Marketing

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📣 Marketing

🛍️ Comércio Eletrônico

Marketing • eCommerce

BAD Marketing é uma agência de marketing ousada e disruptiva, focada em revolucionar o marketing digital por meio de estratégias de crescimento inovadoras. Em parceria com Hemon e 4Media, a BAD Marketing é especializada em escalar marcas, criando conteúdo de alta qualidade, otimizando conversões e aproveitando plataformas como a Amazon. A empresa se destaca em mídia paga (Paid Ads), e-mail marketing, criação de conteúdo, elaboração estratégica de ofertas e construção de funis completos para impulsionar o crescimento e o sucesso dos clientes. A companhia se orgulha de seu compromisso com a transparência, insights orientados por dados e um atendimento centrado no cliente, buscando redefinir o modelo tradicional de agência ao priorizar o sucesso dos clientes atuais em vez de apenas buscar a aquisição de novos.

Descrição

• Lead client communication with clarity, confidence, and strategic insight — you are the face of our retention strategy for each account. • Develop creative, non-basic campaign concepts that align with each brand's voice, goals, and customer journey — ideation is as critical as execution. • Guide your team of designers and collaborate with copywriters to produce error-free, on-brand, conversion-driven content. • Own retention performance — build and manage advanced email and SMS flows, campaign calendars, and data-backed optimizations. • Conduct ongoing account audits to identify segmentation, automation, and A/B testing opportunities. • Translate metrics (CTR, CVR, RPR, LTV) into actionable, digestible client insights that drive decision-making. • Proactively manage timelines, resources, and internal collaboration — you never drop a deadline. • Ensure consistent QA and brand alignment across all creative assets — from email layout to SMS tone. • Stay ahead of industry trends and continually bring fresh, innovative campaign ideas to your team and clients.

🎯 Requisitos

• 1+ years of comprehensive eCommerce retention marketing experience (not limited to freelance or assistant roles). • Proven ability to manage 8–10 client accounts simultaneously and guide a small creative team with minimal oversight, while maintaining high-quality output. • Prior experience with Klaviyo or similar ESPs at an advanced level. • Strong portfolio of full-funnel email and SMS campaigns — from ideation to performance analysis. • Strategic thinker with a bias for creativity and performance — you're not here to do the obvious. • Confident, proactive communicator who can simplify complex data and strategies into clear client communication. • Obsessive attention to detail — no typos, broken links, or off-brand creative on your watch. • Able to prioritize and pivot in a fast-paced agency environment with zero micromanagement. • Strong understanding of eCommerce metrics: CAC, LTV, CVR, RPR, and how they influence retention decisions. • U.S. or Colombia-based and located within ±3 hours of EST. Must be available Monday–Friday, 9AM–6PM EST.

🏖️ Benefícios

• Competitive compensation • Health, dental, and vision insurance (U.S. residents only) • PTO + Paid U.S. holidays • Fully remote • Career growth pathways in a high-performance culture • Work with a creative, high-accountability team that takes pride in their craft