VFD Technical Support Specialist

🕒 Agosto 18

🏄 California, District of Columbia, +3 estados a mais – Remoto

🏄 California – Remote 🏛️ District of Columbia – Remote 🥔 Idaho – Remote ❄️ Minnesota – Remote 🧀 Wisconsin – Remote

💵 $52.500 - $84.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💻 Suporte de TI

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 0%

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ABB

SiteLinkedInTodas as Vagas

10.000+ funcionários

💼 Consultoria

📦 Logística

🚗 Transporte

💰 $545.852.720 Post-IPO Debt - ABB em 2023-11

Consulting • Logistics • Transport

ABB é uma empresa global de tecnologia especializada em eletrificação, automação industrial, robótica, movimento e produtos e serviços de energia. A empresa projeta, fabrica e presta serviços de manutenção em hardware como motores, inversores, equipamentos de média e baixa tensão, transformadores, infraestrutura de carga para veículos elétricos e sistemas robóticos. Além disso, a ABB oferece software e serviços de ciclo de vida para clientes dos setores de utilidades, indústria, transporte e infraestrutura, a fim de melhorar a eficiência e possibilitar um futuro digitalmente conectado e de baixo carbono.

Descrição

• Provide technical support via phone and email for common problems related to low-voltage Variable Frequency Drives (VFDs) • Assist customers and field technicians with commissioning, troubleshooting, and warranty evaluations • Help customers with drive programming, parameter configuration, communication, and integration with control systems • Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues • Collaborate with the warranty team to initiate warranty replacements and labor authorization for warranty repairs • Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management and other tools • Stay current with VFD technologies, software updates, and industry trends

🎯 Requisitos

• Bachelor’s degree and 2 years of relevant Electrical, Technical experience, or associate’s degree and 4 years of relevant Electrical, Technical experience, or High School Diploma/GED and 6 years of relevant Electrical, Technical experience required • Knowledge of how Variable Frequency Drives work, required • Firm understanding of the principles of electricity • Ability to apply electrical principles when troubleshooting drives • Ability to respond to customer inquiries and communicate effectively in English, verbally and in writing • Computer literacy • Candidates must already have work authorization permitting them to work for ABB in the US • Preferred: knowledge of or direct experience with motors and/or control system wiring and communication protocols such as Modbus and BACnet • Preferred: previous experience troubleshooting a technical product over the phone

🏖️ Benefícios

• Choice between two medical plan options: a PPO plan called the Copay Plan or a High Deductible Health Plan with a Health Savings Account • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid; ability to buy-up to 66 2/3% of pay • Supplemental benefits: Accident insurance, hospital indemnity, critical illness, pet insurance • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program • Retirement 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP) • 11 paid holidays • Vacation based on years of service for hourly and non-exempt positions • Meaningful work, continuous learning, and support tailored to career goals