Coverage Operations Specialist

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🕒 5 dias atrás

⚜️ Louisiana – Remoto

⚜️ Louisiana – Remote

💵 $20 - $22 / hora

⏰ Tempo Integral

🟢 Júnior

⚙️ Operações

🚫👨‍🎓 Sem graduação necessária

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ABC Legal Services

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏢 Corporativo

🤝 B2B

📋 Conformidade

Enterprise • B2B • Compliance

ABC Legal Services é um dos principais provedores de soluções de service of process (entrega formal de documentos legais) nos Estados Unidos. A empresa oferece entrega de documentos legais confiável e transparente em todos os 50 estados e em numerosos países, utilizando uma ampla rede de process servers profissionais. Com foco em tecnologia e eficiência, a ABC Legal usa um app móvel para fornecer evidências com rastreamento por GPS e atualizações em tempo real para cada diligência de entrega. A empresa é reconhecida por seus serviços abrangentes, sendo a escolha de confiança de escritórios de advocacia, entidades governamentais e pessoas físicas que buscam serviços de documentos legais. A ABC Legal também oferece suporte em e-filing e diversas soluções enterprise.

Descrição

• Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date. • Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes. • Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team. • Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset. • Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes. • Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises. • Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story. • Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.

🎯 Requisitos

• 1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service. • Comfortable and efficient on the phone, with strong verbal and written communication. • Genuinely organized. You manage many open items at once without letting anything slip. • Calm and decisive under deadline pressure; you make the call and keep moving. • Tech-comfortable and quick to learn new platforms. • High school diploma or equivalent.

🏖️ Benefícios

• Health, Dental, and Vision Insurance • 401(k) with Company Matching • Paid Time Off • 7 Paid Company Holidays • 4 Floating Holidays per Year • Life Insurance and AD&D Insurance • Long-Term Disability • Health Care Reimbursement Flexible Spending Account (FSA) • Dependent Care Flexible Spending Account • Employee Assistance Program (EAP) • Pet Insurance