Customer Success Manager, Enterprise

Vaga não está no LinkedIn

🕒 Setembro 9

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $119.040 - $140.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 7%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Descrição

• Serve as the primary liaison and main point of contact between assigned customers and internal teams • Develop strategic customer relationships and guide platform adoption and success planning • Deliver regular business reviews (QBRs/EBRs), communicate ROI, and align on success metrics to support retention and expansion • Understand customers’ industries, goals, and challenges and provide tailored recommendations • Promote awareness and usage of key platform features and provide ongoing customer education • Monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams • Share actionable customer insights and feedback for product improvements • Maintain expert knowledge of the product roadmap and communicate updates and enhancements to customers • Coordinate with internal teams to develop and execute customer success plans and address risks proactively • Drive successful onboarding, adoption, ongoing value delivery, customer satisfaction, and retention

🎯 Requisitos

• 5+ years of experience in enterprise SaaS, including at least 3+ years in Customer Success, TAM, or support roles • Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level • Excellent communication, presentation, and organizational skills • Strong problem-solving skills and experience resolving escalations • Proficiency with CRM and case management tools such as Salesforce and Jira • Technical proficiency related to internet technologies, networking, and email security products • Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience • Strong verbal and written communication skills • Solid technical understanding of SaaS products, internet technologies, networking, and email security solutions • Proven track record of driving product adoption and supporting long-term customer growth

🏖️ Benefícios

• Bonus or incentive compensation may be available • Equity may be available • Comprehensive benefits package • Pre-employment checks and AI-assisted recruiting tools are used in the hiring process

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