Digital Customer Success Manager

Vaga não está no LinkedIn

🕒 Julho 21

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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Abnormal Security

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🔒 Cibersegurança

Cybersecurity

Abnormal oferece proteção total contra a mais ampla gama de ataques, incluindo phishing, malware, ransomware, engenharia social, impersonação de executivos, comprometimento da cadeia de suprimentos, comprometimento de contas internas, spam e graymail.

Descrição

• Manage a portfolio of 500–600 customers through digital-first engagement strategies • Design and deliver digital campaigns (e.g., nurtures, surveys, adoption programs) aligned with lifecycle stages • Monitor customer health and usage data to identify risks and take proactive actions • Deliver digital QBRs/EBRs and webinars to showcase ROI and strengthen engagement • Partner with Renewal Managers on retention strategies for at-risk accounts • Surface insights and adoption trends to inform product roadmap, content, and digital programs • Contribute to playbooks, automation models, and scalable best practices for digital success

🎯 Requisitos

• 2–4 years in Customer Success, Account Management, or SaaS customer-facing roles • Proven ability to drive adoption, retention, and growth through digital strategies • Strong analytical skills with experience interpreting customer health and usage data • Excellent written and verbal communication skills for both digital and live customer interactions • Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango) • Knowledge of SaaS customer lifecycle stages and strategies for digital engagement

🏖️ Benefícios

• Health insurance • Professional development opportunities