Data and MI Manager

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🕒 Abril 22

🇬🇧 Reino Unido – Remoto (RU)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👔 Gerente

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Capita

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1984

📋 Conformidade

☁️ SaaS

🏢 Corporativo

💰 Seed Round em 2018-01

Compliance • SaaS • Enterprise

A Capita é uma empresa focada em fornecer serviços e soluções que aprimoram a experiência do usuário e a conformidade relacionada ao uso da internet. Eles enfatizam a importância dos cookies, o gerenciamento da privacidade online e a garantia de que os usuários sejam informados sobre como seus dados são utilizados em sites. Por meio de suas ferramentas e políticas, a Capita busca apoiar as organizações a compreender o comportamento dos usuários da internet, respeitando os padrões legais, como a lei de cookies da UE.

Descrição

• Lead the delivery and ongoing optimisation of Snowflake as the core data and MI platform. • Work with data engineers and platform teams to design, build and maintain Snowflake data models and pipelines. • Ensure Snowflake supports operational, client and programme MI needs across all services. • Define standards for data structures, usage and performance across Snowflake environments. • Design and deliver scalable MI and analytics solutions that support operational performance and transformation outcomes. • Translate operational and business requirements into Snowflake-based data products and dashboards. • Develop reusable, scalable data products aligned to common operational metrics and KPIs. • Enable data-led decision-making across frontline, operational leadership and executive audiences. • Apply analytical and statistical techniques to identify trends, risks and improvement opportunities. • Support root-cause analysis and performance insight across contact centre and back office operations. • Communicate insights clearly through visualisations and narratives tailored to different audiences. • Work closely with Operations, Transformation, PMO and Technology teams to align data delivery to programme priorities. • Support agile and MVP-based delivery approaches for data and MI products. • Partner with stakeholders to define requirements, priorities and success measures. • Ensure data quality, integrity and consistency across Snowflake-delivered MI. • Apply appropriate data governance, security and ethical standards.

🎯 Requisitos

• Strong, hands-on experience delivering and using Snowflake in operational environments. • Proven experience delivering management information and analytics at scale. • Strong SQL skills and experience working with cloud-based data platforms. • Experience translating operational requirements into effective data and MI solutions. • Ability to work across data engineering, analytics and operational stakeholders. • Strong communication skills, able to present insight clearly to non-technical audiences. • Experience working in contact centre or large-scale operational environments (desirable). • Experience working with data visualisation tools and MI platforms (desirable). • Exposure to data science techniques, automation or advanced analytics (desirable). • Experience working in transformation programmes or complex delivery environments (desirable).

🏖️ Benefícios

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice • Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform • You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors.